WIC Intake Specialist

Do you pride yourself on going the extra mile to deliver stellar customer service? As a WIC Intake Specialist, you will be the first line of support to participants and potential participants in the Women, Infants, and Children (WIC) Nutrition Program. In this role, you will become an expert in determining WIC program eligibility, conducting anthropometric and biochemical screenings, promoting breastfeeding, and educating participants on how to use their nutrition benefits. This is your opportunity to be part of a public health program designed to influence a lifetime of positive nutrition and health behaviors. The Maricopa WIC Program provides participant-centered, evidence-based nutrition and breastfeeding education, counseling, and support to over 40,000 participants per month.  Our staff are creative, innovative, and passionate about maternal and child nutrition, and seek to make a difference in their community

About Us

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH’s mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

We Require

• Bilingual skills in Spanish/English, reading, writing, and speaking at an advanced proficiency level
• Two years of experience that includes public contact in a public health, medical services, social, or human services agency
• High School Diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Experience assessing client eligibility for public assistance programs
• Experience working in a WIC program
  

Job Contributions

• Assesses WIC program eligibility based on federal regulations and guidelines (e.g., screening and documentation of family income, identification for participants and caregivers, family address, caregiver information level, foster status, and participant category)
• Performs administrative duties such as answering phones, monitoring clinic emails and text messages, scheduling appointments, performing participant check-in, and providing excellent customer service
• Performs hemoglobin screening tests using invasive and non-invasive methods depending on the participant's age and performs anthropometric measurements (e.g., height, length, and weight) on women, infants, and children
• Provides client-centered information on the specific nutrition benefits provided, vendor and Farmers' Market locations to utilize benefits, and instructions on how to use and redeem nutrition benefits
• Informs participants of their rights and obligations for program participation, accurately and appropriately documents in participant files in the Arizona WIC Health and Nutrition Delivery System (HANDS) computer system, and gathers caregiver written consent using the HANDS computer system and DocuSign
• Promotes breastfeeding, issues breast pumps to participants, and sanitizes breast pumps when they are returned
• Participates in ongoing program continuing education and training activities based on County, State, and Federal regulations. Maintains knowledge of current WIC policies, procedures, and program requirements to ensure accurate and compliant service delivery.
  

Working Conditions

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
• Flexible work schedule that may include evenings 
• Must have the ability to travel to various clinic locations
• Ability to exert 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
• Obtain an ID.me account by the time of hire to verify client eligibility through the Arizona Health Care Cost Containment System (AHCCCS) Portal
• Within one month of hire, all employees are required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test