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Technical Support Specialist

Internal Number: 518201

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating customer focused solutions that are responsive and agile; supporting a modern infrastructure, tools, architecture, and standards; to effectively provide efficient services following service level agreements. The Information Technology Services Division (ITSD) leverages data and technology to create sustainability across CDPH by creating efficient solutions that meet customer expectations and reduce waste. As well as, creating innovative solutions, strengthening partnerships and collaborations, and embracing technology.

The incumbent works under the direction of the Information Technology Supervisor II, Unit Chief in the Customer Service Section (CSS). The Information Technology Specialist I (ITS I) works as a high level, technical specialist on complex assignments and has responsibility for providing Information Technology (IT) support to CDPH. This includes overall installation, maintenance, and administration of IT resources in support of a centralized IT environment, working for CSS, within the Data Center Operations Services Branch of ITSD, for CDPH. The ITS I independently prioritizes their work and resolves technical hardware/software and connectivity issues.  Assists in the support for the day-to-day operation and maintenance of all IT hardware, software, and peripherals. Collaborates with diverse technical and non-technical personnel and management at local, state, and federal agencies, stakeholders, developers, the Information Security Officer, project managers, and management to support and manage functions associated with the design, development, testing, integration, implementation, production support and maintenance work of new and current systems.  


The ITS I will perform duties in the Client Services and System Engineering domains.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Ability to develop and maintain effective relationships with others from different backgrounds.
  • Possess interpersonal, communication and leadership skills necessary to serve in a lead capacity on the largest and most complex projects.
  • Experience networking and interfacing directly with other technical and non-technical personnel, and the organization’s management, in securing the resources, expertise and approvals necessary to implement large-scale information technology solutions.
  • Ability to communicate effectively, both orally and in writing, with peers, clients, customers and higher- level staff
  • Experience giving presentations to all levels of staff.
  • Possess the technical skills through work experience and or schooling with regards to troubleshooting computer related issues.
  • Knowledge of current computer operating systems, computer hardware, security tools and mobile devices.
  • Knowledge and experience with printer management and large-scale deployment  
  • Knowledge of PowerShell scripting for automation
  • Understanding of virtual desktop and its structure
  • Ability to troubleshoot hardware and software issues and provide a well written solution.
  • Ability to work in a fast-paced environment while providing thorough remediation of incoming tickets.
About California Department of Public Health
At CDPH, equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do. The Human Resources Division (HRD) partners with CDPH’s programs and management to provide guidance and consultative services on HR matters that are necessary for the Department to carry out its mission to deliver quality public health services.
Connections working at California Department of Public Health
More Jobs from This Employer
https://govphcareers.astho.org/jobs/22284694/technical-support-specialist

Date Posted
05/18/2026
Job Reference
22284694
Organization
California Department of Public Health
Location
Sacramento, CA
Category
Administrative
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