Staff Services Officer V

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer V 
Job Title: Staff Services Officer V 
Agency: Dept of State Health Services 
Department: Lab Business Operations 
Posting Number: 18685 
Closing Date: 08/21/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $5,400.00 - $6,000.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-21 
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DBGL) 
Other Locations: Austin 
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

The Staff Services Officer V performs advanced (senior-level) staff and business services work for the Laboratory Business Operations Unit in the Public Health Laboratory Division in the areas of human resources support and training. Works under the minimal supervision of the Group Manager with extensive latitude for the use of initiative and independent judgment. Provides advanced consultation, guidance, and support on human resource activities and personnel matters. Participates in a variety of assignments related to employee support and engagement, training, payroll support, records management and travel. Leads and/or advises on preparation of Division correspondence, assignments, special projects, policies and procedures. This position will work closely with directors and managers in the Division. Excellent communication skills and interpersonal skills are essential. Candidates must be flexible, dependable, and accountable to support management and adjust to changing priorities. Much of the work performed is self-appointed and requires a high degree of professional independence, initiative, diplomacy, discretion, and tact.  

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency policy and performs other duties as assigned.

EJF 1.  Provides advanced (senior-level) consultation, guidance, support, training and technical assistance to management and staff for highly sensitive and confidential human resources and personnel issues. This includes but is not limited to the preparation of personnel actions, promotions, demotions, separations, compensation, work leave, special leave, position descriptions, requests to audit/reclassify positions, performance, evaluations, employee conduct, disciplinary actions, administrative complaints, grievances, and reorganizations. Oversees and/or maintains files, records, and records management systems, and ensures staff appropriately dispose of records according to the agency retention schedule. Maintains current knowledge of HHS HR Policy Manual and Guidance Handbook. (40%)

EJF 2.  Plans and coordinates the preparation and development of senior-level correspondence and responses to assignments such as memos to the Commissioner and Executive Commissioner (Action, Information, Staff Briefing, etc.), suspense assignments from executive offices, legislative inquiries, requests for open records, requests for information and reports.   Delegates assignments, provides instructions, tracks responses, and ensures timely response to assignments.  Consolidates final responses and ensures documents meet agency standards prior to submission.  Plans and coordinates special and administrative assignments.  Prepares routine and non-routine correspondence and reports (organizational charts, staffing patterns, vacancy reports, etc.) as requested and in accordance with agency standards. Responds to requests from the HHS Records Management Office. (30%)

EJF 3. Oversees implementation and compliance with HHS human resource policies and procedures.  Researches, interprets, and provides substantive policy analysis, consultative services and technical assistance to all staff on HHSC and DSHS administrative policies and procedures.  Adapts existing or creates new procedures/methods to meet operating needs and/or legislative changes.  Develops internal policies, procedures, trainings and job aids to promote and increase leadership aptitude within the Division.  Represents the Section in meetings, committees and workgroups as requested. Serves as a back-up for group members’ activities as needed.  May serve as a back-up for all functions within the Laboratory Business Operations Unit. (25%)

EJF 4. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.  Such participation may require an alternate shift pattern assignment and/or location.  (5%)

Knowledge, Skills and Abilities:

Knowledge of human resource administration.

Knowledge of office management.

Knowledge of HHS and DSHS policies, procedures and administrative processes.

Skill in preparing/editing correspondence, forms, reports, policies and procedures; and ensuring work products meet guidelines and expectations.

Skill in the use of Microsoft Office Suite products (Outlook, Excel, PowerPoint, Teams, Word), Adobe Acrobat, Visio and SharePoint.

Ability to interpret and apply policies and procedures and provide technical assistance.

Ability to communicate effectively verbally and in writing; deal tactfully with others; and establish and maintain effective working relationships.

Ability to analyze complex issues; exercise discretion; maintain confidentiality; and use sound, reliable and independent judgment to initiate actions affecting the operation of staff services functions.

Ability to organize and prioritize workload; coordinate and delegate assignments; and establish timelines to meet deadlines.

Ability to modify existing methods and procedures to meet agency or legislative changes and operating needs.

Registrations, Licensure Requirements or Certifications: N/A

Initial Screening Criteria:

1. At least 5 years of experience in overseeing or coordination of office functions, human resources, or employee relations. Preference will be given to applicants with experience with State of Texas agency in these areas. Graduation from an accredited four-year college or university with a degree in business or public administration, human resources or related field may be substituted for 3 years’ experience.
2. Experience interpreting laws, policies, and procedures to provide support, technical assistance and guidance to management or staff.
3. Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Prefer experience with Visio and SharePoint.
4. Experience in coordinating senior-level administrative assignments, such as developing written documents, reports and training.
5. Experience in developing policies, procedures and training materials/job aids.

Additional Information:

Applicant must indicate how they meet the initial criteria on the State Application in summary of experiance. 

Interviews and Skills Assessment will be conducted in person.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form