Staff Services Officer III/HR Liaison

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer III/HR Liaison 
Job Title: Staff Services Officer III 
Agency: Dept of State Health Services 
Department: TX Ctr for Infectious Disease 
Posting Number: 23023 
Closing Date: 12/04/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $5,750.00 - $6,335.66 
Pay Frequency: Monthly
Salary Group: TEXAS-B-19 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: Texas Center for Infectious Disease 
Job Location City: SAN ANTONIO 
Job Location Address: 2303 SE MILITARY DR 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

The Texas Center for Infectious Disease (TCID) within the Division for Regional and Local Health Operations (RLHO) is the only Acute Care Hospital that provides medical, behavioral, and social treatment for complex cases of certain infectious diseases. TCID seeks a motivated, energetic, and organized teammate to fill our Staff Services Officer III position.

Under the limited supervision of the Hospital Superintendent, performs advanced (senior-level) staff services work. Provides administrative and human resources consultation, guidance, support, and technical assistance to management and hospital staff for highly sensitive and confidential issues. Serves as the credentialing office for TCID healthcare professional staff. Oversees staff services functions related to human resources and records management. Prepares and reviews correspondence and reports; tracks assignments; and responds to internal and external inquiries. Serves as liaison between TCID and other areas of DSHS and HHS. Oversees compliance with Texas Health and Human Services (HHS) and DSHS administrative policies and procedures. Maintains and develops criminal background check processes, policies, and associated records.  

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift, and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Provides administrative and human resources consultation, guidance, support, and technical assistance to management and hospital staff for highly sensitive and confidential issues. These issues can include but are not limited to personnel actions, hiring actions, onboarding new hires, promotions and demotions, compensation, position descriptions, requests to reclassify/audit positions, performance evaluations, employee conduct and disciplinary actions, administrative complaints, and grievances. Serves as lead administrative and HR liaison with the RLHO Division Office to ensure adherence to internal Division policies and procedures.

Oversees staff services functions related to human resource records management. Serves as the credentialing office for TCID healthcare professional staff. Will work with internal and external healthcare agencies to ensure all professional credentialing are current and without lapse. Coordinates with HHS Human Resources and the Office of General Counsel regarding processes and procedures. Will oversee and maintain all personnel records in accordance with agency records management policies.

Will research, interpret, and provide substantive policy analysis for all TCID staff on HHSC and DSHS administrative policies and procedures. Adapts existing procedures and methods or creates new ones to meet TCID's operating needs. Develops internal policies, procedures, and job aids that assist the leadership team in promoting leadership attitude and business support for staff. Provides all TCID staff with voluntary training opportunities to promote leadership qualities. Will serve as the back-up to the executive secretary and timekeeper as necessary

Prepares and reviews correspondence and reports to assignments such as memorandums to the commissioner or executive commissioner, suspense assignments, legislative inquiries, internal and external inquiries, and requests for information. Delegates assignments, provides direction for, and tracks assignments and provides responses in a timely manner. Consolidates final responses and ensures memorandums and reports meet agency standards prior to admission. Prepares routine correspondence and reports such as organizational charts, staffing and vacancy reports, and other reports as requested in accordance with agency standards.

Performs other duties as assigned. Other duties as assigned include, but are not limited to, actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response, local/strategic initiatives, and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of HHS and DSHS policies and procedures for human resources

• Knowledge of email, word processing, spreadsheet, and database programs

• Knowledge of human resource administration, training techniques, and modern office practices

• Skill and ability in human resource, and office management

• Skill in organizing, time management, and planning

• Skill in developing goals and objectives; problem-solving techniques, and development of procedures to monitor and evaluate progress

• Skill in effective oral and written communication

• Skill in identifying business operations that need improvement and in recommending and implementing process improvements

• Ability to exercise discretion, maintain confidentiality, and use sound, reliable, and independent judgment

• Ability to plan and coordinate the work of others for a final product

• Ability to establish goals and objectives

• Ability to devise solutions for administrative problems

• Ability to develop and evaluate administrative policies and procedures

• Ability to facilitate meetings and projects and work effectively with teams

• Ability to manage and consolidate information

• Ability to effectively manage multiple tasks with competing priorities, work under pressure and meet short deadlines

• Ability to interpret and follow agency policies

• Ability to perform complex problem solving

• Ability to make decisions on operational issues

• Ability to prepare comprehensive, accurate reports

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

•  Administrative support experience required.

•  At least two years’ professional experience working effectively with senior management or executive leadership.

•  At least two years' experience implementing and maintaining highly confidential records systems.

•  Experience preparing complex correspondence, documents, or reports.

•  Experience in the coordination, delegation, and tracking of assignments through completion.

•  Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, or a related field is preferred. Relevant work experience and education may be substituted for one another.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks, Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

Perform assigned duties while wearing the required respiratory protective equipment, which will be fitted for employees.

Comply with a Tobacco Free Campus and all employment checks and testing.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form