Staff Services Officer

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer 
Job Title: Staff Services Officer III 
Agency: Dept of State Health Services 
Department: TB Branch 
Posting Number: 17340 
Closing Date: 06/09/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $4,020.33 - $6,000.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-19 
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 201 W HOWARD LN STE 200 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

Under the general supervision of the Director of Operations in the Tuberculosis and Hansen’s Disease Section (Section), provides administrative and operational support across multiple business functions such as human resources, budgeting, purchasing, training, travel, records management, in accordance with established policies and procedures. Coordinates activities and information between staff and service areas to ensure timely, accurate processing of transactions and effective business operations.

Works with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(15%) Receives, tracks, and distributes assignments from IDP. Tracks, reviews and submits assignments from Section staff to IDP and establishes reasonable deadlines to receive responses from IDP. Maintains communication with IDP and Section staff on outstanding assignments to meet deadlines. Responds to IDP’s inquiries regarding personnel policies and procedures, including promotions, demotions, transfers, and employee separations.

(10%) Provides technical assistance to division directors, section managers, and staff related to various staff services functions. Provides guidance and technical support to division directors, section managers, and staff on policies, procedures, and best practices to ensure compliance and consistency. Responds to inquiries and resolves issues related to staff services functions, researching regulations and coordinating with subject‑matter experts as needed to deliver accurate solutions.

(10%) Prepares and submits procurement requests by gathering required documentation, verifying approvals, and ensuring compliance with all applicable state and agency procurement policies. Tracks and monitors procurement requests through completion, maintaining records, following up on status, and coordinating with purchasing staff to ensure timely and accurate processing.

(10%) Procures merchandise, supplies, and equipment by preparing and submitting purchase order requests in compliance with state and agency purchasing policies. Monitors orders and coordinates with vendors and internal staff to ensure timely delivery, proper documentation, and adherence to approval and budget requirements. Monitors expenditures and inventory levels by tracking spending, reconciling records, and maintaining accurate inventory documentation to support fiscal accountability.

(10%) Participate in preparing and conducting workshops, trainings and virtual meetings for the Section. Develop objectives, materials, and agendas aligned with organizational needs. Conducts and evaluates training sessions by facilitating instruction, engaging participants, and assessing effectiveness to support continuous improvement.

(10%) Handles employee leave requests and serves as a leave coordinator. Reviews and tracks leave requests, ensuring proper documentation, and serving as the primary point of contact for leave-related guidance.

(5%) Coordinates, participates, and assists with developing job postings and applicant screening process. Review applications and support selection activities in accordance with policy.

(5%) Maintain inventory of equipment, materials, and supplies by monitoring usage levels, conducting periodic checks, and ensuring items are properly stored and secured. Coordinates maintenance, replacement, or replenishment of equipment and supplies to support operational needs and ensure availability in accordance with agency requirements.

(5%) Coordinate records processing activities by applying established policies and procedures to ensure accuracy, consistency, and compliance with records management requirements. Reviews, organizes, and tracks records to support timely processing, proper retention, and retrieval of information across assigned activities. Coordinate with staff on disposal of records according to the agency retention schedule.

(5%) Performs facilities management tasks by submitting and tracking work order requests and completing required facilities reports in accordance with established procedures. Monitors building access and security systems to support a safe and secure work environment, reporting issues or irregularities to appropriate staff.

(5%) Coordinates and schedules travel for agency employees and serves as travel coordinator. Prepares reviews and processes travel tasks in accordance with established guidelines set forth with the Agency’s travel policies and procedures. Assists with all travel-related matters for leadership personnel, such as Hotel Engine software platform and state agency travel contract vendors.

(5%) Prepares, edits, and distributes correspondence, reports, forms, and documents. Drafts, edits, and formats correspondence, reports, forms, and other documents to ensure clarity, accuracy, and compliance with standards. Distributes completed documents to appropriate audiences using established procedures, ensuring timely delivery and proper recordkeeping.

(5%) Other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of: 

Knowledge of DSHS policies and procedures for personnel, budgeting, purchasing, and travel.

Knowledge of standard office practices and administrative procedures; agency functions and structure; sound administrative and management practices.

Knowledge of email, word processing, spreadsheet, and database programs such as Word, Excel, Access and Outlook.

Skill in:

Skill in organizing and tracking information and assignments.

Skill in oral and written communication.

Skill in time management and planning.

Skill in public speaking and making presentations to large and diverse groups.

Skill in communicating effectively both orally and in writing.

Skill in the use of computer and related equipment including Microsoft Office to include email, word processing, spreadsheet, database, or presentation software programs.

Skill in establishing and maintaining effective working relationships, including the ability to work with people under pressure, negotiate among multiple parties, and resolve conflicts.

Ability to:

Ability to establish goals and objectives.

Ability to devise solutions for administrative problems.

Ability to develop and evaluate administrative policies and procedures.

Ability to facilitate meetings and projects.

Ability to work well with others in a team environment; establish and maintain effective working relationships with managers, supervisors, co-workers and other professional and administrative personnel; provide good customer service.

Ability to manage and consolidate information.

Ability to manage multiple tasks, work under pressure and meet short deadlines. 

Registrations, Licensure Requirements or Certifications:

Valid and current Texas driver's license 

Initial Screening Criteria:

Preference given to bachelor’s degree from an accredited four-year college or university.

Minimum two years' work experience implementing and maintaining policies and procedures regarding highly confidential records systems.

Experience directly coordinating, tracking, and responding to executive assignments.  

Additional Information:

This position is required to be on-site and to ensure business continuity, daily attendance is key.

To be considered for an interview, applicants must demonstrate a clear match to all initial criteria in the EMPLOYMENT HISTORY and SUMMARY OF EXPERIENCE SECTIONS of the application. Resumes will not be considered.  

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form