SENIOR CLERK - 64028085

 Pay Plan: [[custSubGroup]]

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH – HILLSBOROUGH

Environmental Health – Senior Clerk

1105 E Kennedy Blvd, Tampa 33602

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training.  From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement.  There are also many opportunities for continuing education at no cost to the employee.  If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program.  We offer an inspiring and encouraging atmosphere to support you while you work with us. 

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Title of Position: SENIOR CLERK

Open Competitive

The Sr. Clerk position provides administrative and technical support to the Environmental Public Health Services Division. This entry level-administrative position is responsible for dealing directly with the public by providing program information, answering client questions, processing new applications, collecting cash, and entering data into several computer databases. The incumbent must be detail-oriented and able to multitask.

Your Specific Responsibilities:

• Performs front desk clerical duties which will include a combination of client registration, cashier, answering telephones, data entry or computer processing, scanning, office machine operation and filing.
• Process new and repair applications for OSTDS, SDW, and Community Health Programs within 24 business hours of them being received by this office. Responsible for reviewing all applications submitted for accuracy and entering applications into Environmental Health Database (EHD), Oracle/SDWIS (DEP) and Access. Maintains accurate and up-to-date data entry, reviewing all applications submitted for accuracy and collecting payment.
• Responsible for reviewing all applications submitted for accuracy and collecting payment.
• Responsible for ensuring all requests for information from the public are processed daily.
• Responsible for completing assigned complaints within 1 business day.
• Responsible for printing emails from the assigned distribution email and ensuring they are logged and entered in EHD/Oracle/SDWIS within 2 business days of receipt.
• Distributes flags to OSTDS clients.
• Responsible for contacting Sunshine 811 via phone or online portal to obtain information concerning underground utilities for all permit applications submitted prior to the department allowing any field inspections to be conducted.
• Responsible for uploading pentabs/scan bins to e-Bridge.
• Answers, screens, and transfers telephone calls to the appropriate program area/individual.  Handles telephone by answering questions regarding all Environmental Health Services Programs, including taking nuisance complaints and entering them into the Environmental Health Complaint Portal and in to the Environmental Health Database when directed.
• Assures coverage at the front desk by receiving clients and maintaining good client relations through proper customer service skills. (greet clients immediately upon entrance, interact professionally and courteously to clients and staff members)
• Responsible for contacting clients via email and/or telephone for information or payment regarding OSTDS, SDW and all Community Health programs.
• Collects monies and issues receipts to correctly tabulate and collect all monies for each program. Ensures Change Fund Reconciliation form is completed, and cash drawer report is balanced daily. Submits signed reconciliation reports to Accountant II, at end of each day for audit review.

• Processes water sample reports for Limited Use and Safe Drinking Water by reviewing data for deficiencies;  from source documents into prescribed computer database, adhering to compliance deadlines and resolving discrepancies by using standard procedures or obtaining further information for incomplete documents.
• Responsible for compiling all submissions and establishing entry priorities.
• Verifies entered water sample reports data and pentab uploads by reviewing, correcting, deleting, or re-entering data; gathering data when report information is incomplete; purging files to eliminate duplication of data.
• Ensuring accurate completion and timely submission of all administrative reports required, including: maintenance of excel logs, records of activities and tasks.
• Process other related documents as required, including but not limited to travel, attending meetings, and training sessions, representing Environmental Health
• Enters Employee Activity Reports (EARs) into HMS within required timeframe of 7 days; Documents leave and attendance records information in People First
• Completes mandatory trainings within established time frames
• Serves on Councils and Committees as time allows
• Prepares updates to Environmental Health SharePoint within area of responsibility. Post meeting minutes for each program area of responsibility and maintains SOP’s for each program area of responsibility.
• In the event of a disaster, report for duty/ or after disaster as needed. The incumbent will be required to use his/her personal vehicle

Required Knowledge, Skills, and Abilities:

• Knowledge of administrative principles and practices. 
• Knowledge of office procedures and practices.
• Knowledge of correct grammer usage.
• Knowledge of basic arithmetic.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of front desk customer service, heavy call volume, data entry.
• Ability to use Microsoft 365 applications(Outlook, Excel, Word, Access, MS Teams)
• Ability to prepare correspondence and administrative reports.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to utilize problem-solving techniques. 
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to perform basic arithmetical calculations.

Qualifications:

Minimum - 

• 1 year customer service 

Preferred - 

• Bilingual English and Spanish proficiency
• High School diploma or GED
• 1 year of data entry experience
• 1 year experience with Mocrosoft 365 applications

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Department of Health – Downtown

1105 E Kennedy Boulevard

Tampa, Fl 33602

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.  Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.