SENIOR CLERK - 64001832

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This is a Career Service Senior Clerk position working in the Lee County Department of Health.

Your Specific Responsibilities:

The Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws.  Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual

Registration

• Client sign-in and registration.
• Schedules for appointments.
• Performs registration functions including but not limited to scanning, insurance verification, and financial eligibility.
• Enters historical Immunization data.
• Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
• Assists clients with completion of Consent/Authorization forms for release of information as needed.

Clerical Duties

• Schedule appointments.
• Monitors and respond to clients’ email.
• Follow up with client on status of transfers, completion, and forms.
• Assists clients with completion of Consent/Authorization forms for release of information as needed.
• Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
• responsible for Tuberculosis and Refugee HMS coding services and corrections

Billing/Cashier Functions

• Handles monetary transactions, collects payment, and provides receipts for rendered clinical services.
• Verifies and bills clinic service to self-pay or third parties.
• Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source.
• Generates daily closing worksheet, prepares deposit, and balances monies received.
• Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles.
• Obtain insurance pre-authorization.

Refugee Health and Tuberculosis Coordination

• Responsible for complete intake process according to established program requirements
• Monitors the Electronic Disease Notification (EDN) report for new arrivals.
• Monitor the Children and families report for new arrivals.
• Contacts clients and schedules appointments
• Records and maintains accurate client demographic information in HMS
• Scans documents following established procedures and places attachments into the appropriate attached document section of HMS.
• Monitors unscreened reports, locates and contacts new clients and ensures they are scheduled within program guidelines and follows up with clients that miss their appointments.
• Documents follow-up on progress notes.
• Coordinates waiver requests for appropriate ineligible refugees. Assures prioritization of service for victims of trafficking.
• Regularly meets and consults with internal and external stakeholders and program staff to address program needs, to identify problems, and recommend solutions.

Collaborate

• Primary Senior Clerk to collaborate with refugee settlement program, Tuberculosis program and Community Partners in Lee County.

Job Enrichment

• Attends required meetings and training and remains current of all policies and protocol.
• Completes weekly leave/attendance records and daily employee activity records (EARs) within required time frame 

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Knowledge of basic arithmetic.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to frequently use and operate general office equipment, telephone, computer, copier, and small hand tools, e.g., stapler, scissors, etc.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to speak and write both English and Spanish language fluently.
• Ability to kneel, reach, stand, walk, or sit for long periods of time.

Miniumum Qualifications:

• At least one year of clerical or administrative experience.
• Experience using computers for data entry, email, and office software.
• Customer service experience in a public‑facing role.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Fort Myers

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.