REGULATORY SPECIALIST III - 64003616

 Pay Plan: [[custSubGroup]]

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Board of Osteopathic Medicine

Regulatory Specialist III Team Lead

Full Time, Career Service Position

Open Competitive Opportunity

Your Specific Responsibilities:

This is a professional position within the Board of Osteopathic Medicine in which the employee functions independently and as part of a team to answer incoming calls from applicants and licensees and increase overall customer satisfaction. These duties guarantee qualified health care professionals can work in the state, so all Floridians have access to the health care they need in order to lead healthier lives. By increasing the number of licensed health care professionals in the state, the incumbent also supports those currently working in health care professions who are so critical in our current and any future public health emergency.

The individual in this position is expected to demonstrate the agency’s fundamental values of innovation, collaboration, accountability, responsiveness and excellence and promote the Department’s mission. The incumbent must exercise independent judgment in dealing with potential applicants and licensees. This position requires problem-solving skills and the ability to provide personal guidance to applicants regarding the certification and licensure process. The incumbent must be able to establish and maintain dependable, effective working relationships with others and maintain pre-approved work schedule with minimal interruptions to workflow.

The incumbent independently monitors and evaluates the unit workflow to ensure the daily assignments are completed timely.   The incumbent conducts initial trainings, as well as continuing training as necessary.  The incumbent will:

•Monitor email boxes for three professions; the Boards of Osteopathic Medicine, Speech-Language, Pathology & Audiology, and Acupuncture; distributing emails to the appropriate processor and ensuring a response is provided within 24 hours.

•Report to management failure to respond to emails within 24-hours.

•Review Osteopathic Physician, Osteopathic Resident Registration, Osteopathic Limited License, Osteopathic Expert Witness, Osteopathic Physician in an Area of Critical Need, Speech-Language Pathologist, Audiologist, Speech-Language Pathologist Assistant, Audiologist Assistant, Provisional Speech-Language Pathologist, Provisional Audiologist, Acupuncture, and military (VALOR, waiver) applications on the Initial Apps report to monitor the workflow and ensure processors are processing initial apps in less than ten days.

•Report to management any issues with workflow assignment and failure of processor to process applications in less than ten days.

•Review Osteopathic Physician, Osteopathic Resident Registration, Osteopathic Limited License, Osteopathic Expert Witness, Osteopathic Physician in an Area of Critical Need, Speech-Language Pathologist, Audiologist, Speech-Language Pathologist Assistant, Audiologist Assistant, Provisional Speech-Language Pathologist, Provisional Audiologist, Acupuncture, and military (VALOR, waiver) application reports to monitor and ensure application files are updated in a timely manner.

•Reports to management when application files are not being reviewed and updated in a timely manner.

•Train new employees and provide continuing training to existing employees for process changes.

•Ensure refund requests are submitted to Finance and Accounting timely.

•Serve as subject matter expert for processors when confronted with situations that are outside the norm.  Handle problem applications.

•Serve as point of contact with the board liaison for Speech-Language Pathology and Audiology continuing education review.

The incumbent independently evaluates applicant qualifications for licensure in accordance with statutory and rule requirements and obtains supplemental information as required to determine eligibility for licensure, certification, or registration.

The incumbent serves as the subject matter expert for Speech-Language Pathology and Audiology licensure and as a processor for Osteopathic Physician, Osteopathic Resident Registration, Osteopathic Limited License, Osteopathic Expert Witness, Osteopathic Physician in an Area of Critical Need, Speech-Language Pathologist, Audiologist, Speech-Language Pathologist Assistant, Audiologist Assistant, Provisional Speech-Language Pathologist, Provisional Audiologist, Acupuncture, and military (VALOR, waiver) applications.  The incumbent will:

Process applications in the licensing database (LEIDS) as appropriate and issue correspondence concerning application deficiencies to applicants in process or licensure to approved applicants.

Assist with administrative duties related to the processing of applications including, but not limited to, processing supplemental documentation, preparing supplemental documentation for scanning, and preparing refund forms.

Analyze and recommend solutions to administrative problems relating to application deficiencies and required qualifications.

Respond to general inquiries from the public by telephone, email, and in writing in an appropriate and timely fashion.  Interpret customer questions and provide answers to general and complex regulatory questions.  Provide application status updates and directions to applicants and licensees concerning licensing processes and the submission of applications or requests.  Transfer customers to the other areas of the Department or other agencies when appropriate.

Update applications in the licensing database (LEIDS) following additional review completed by other sections or units.

Summarize and prepare application files and supporting documentation for review by Board chairs, committees, Boards, or Councils when appropriate.

Process problematic renewals and reactivation requests, which include the evaluation of continuing education requirements and updating the licensing database (LEIDS).  Process deceased practitioners and requests for voluntary relinquishment of license as appropriate.

Required Knowledge, Skills, and Abilities:

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Experience with Microsoft Office (Word, Excel, Outlook).

Qualifications:

Minimum:

• Must be physically present in the office to effectively perform job duties and responsibilities.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at:

4042 Bald Cypress Way

Tallahassee, FL 32399

This is a fully on-site position based in Tallahassee.  Employees are required to work from our Tallahassee office five days per week with no regular telework or remote option.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.