Regional Quality Improvement Administrator

The RQI Administrator supports the Regional Quality Improvement Section by coordinating administrative activities and assisting with data requests, system documentation, and operational tasks that support regional EMS research, evaluation, and system monitoring.

• Provide administrative and operational support to Regional QI programs and CEEMS, by assisting with routine activities related to data collection, logistics for regional ESO training, CEEMS led programs and events, analysis preparation, and system monitoring efforts. 
• Assist in monitoring data systems used to support section activities, including escalating concerns to appropriate staff for troubleshooting and resolution.
• Assist the section with clerical and administrative functions, including preparing correspondence, mailings, collecting and organizing meeting notes, submitting service requests, and maintaining documentation for RQI teams.
• Support Regional QI staff in the collection and organization of data used for research, evaluation, and analysis projects by retrieving information from internal and partner data systems.
• Maintain and update Regional QI SharePoint sites and shared resources, ensuring documentation, reference materials, and program information remain organized and accessible to RQI staff and partners.
• Coordinate and support section and regional meetings, including scheduling meetings, preparing materials, distributing communications, and assisting with meeting logistics.
• Assist with fulfilling data requests from the Medical Examiner’s Office (MEO) and other EMS sections by retrieving and compiling relevant information from available systems and sources.
• Retrieve operational data from regional communication centers, including Computer-Aided Dispatch (CAD) data, to support Regional QI program monitoring and evaluation activities that collaborate with other sections.
• Maintain and update contact information for regional ESO administrators and other EMS partners to ensure accurate communication and coordination across agencies.
• Provide data related assistance to EMS agencies seeking Regional QI information or data, helping coordinate requests and connecting agencies with appropriate resources or technical guidance when needed.

Our ideal candidate will demonstrate the following (Minimum): 

• Experience providing administrative, program support, or customer service coordination in an office, service, healthcare, or operational environment.
• Experience organizing, retrieving, or maintaining information from databases, spreadsheets, or other operational data systems.
• Experience coordinating administrative activities such as scheduling meetings, maintaining documentation systems, preparing correspondence, or responding to requests for information.
• Experience using personal computers and common workplace software such as Microsoft Office, Outlook, Project management software, or similar collaboration tools.
• Demonstrated ability to organize information, manage multiple tasks, and produce accurate results while meeting deadlines.
• Demonstrated ability to communicate effectively and consistently with all RQI teams and agency partners as needed. 
• Ability to learn new software applications and operational systems quickly.

The most competitive applicants will have the following experiences and qualifications (Desired): 

• Experience reviewing and validating data for accuracy, completeness, or inconsistencies.
• Experience working across multiple systems or datasets to compile or reconcile information.
• Intermediate proficiency with Excel or similar tools (e.g., formulas, filtering, data organization).
• Experience supporting recurring program workflows, reporting cycles, or operational processes.
• Experience maintaining structured shared resources or knowledge systems (e.g., SharePoint or similar).
• Experience coordinating work across teams or external partners to support requests or deliverables.

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King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

(Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above). 

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Contact

If you have questions or would like more information about the application process, please contact Salyse Duckworth, HR Analyst at sduckworth@kingcounty.gov.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership 

This position is not represented by a labor union.