Provider Relations Representative

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Provider Relations Representative 
Job Title: Program Specialist II 
Agency: Dept of State Health Services 
Department: Region 9/10 
Posting Number: 19107 
Closing Date: 07/31/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $3,793.41 - $4,857.33 
Pay Frequency: Monthly
Salary Group: TEXAS-B-18 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 65% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: EL PASO 
Job Location Address: 401 FRANKLIN AVE 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Under the direct supervision of Program Supervisor and overall direction of the Program Manager performs moderately complex (journey-level) consultative services and technical assistance to program staff, community organizations and Texas Health Steps (THS) Providers.  Serves as a THS Provider Representative and liaison to provide technical assistance on THS specifics and requirements. Duties include, performing an array of technical, trainings, research, planning, and program assessment related to the Texas Health Steps (THS) program. Collaborates, communicates and assists with Managed Care Organizations (MCO’s) and Texas Medicaid (TMHP) for providers regarding billing issues. Performs consultative visits to Providers and private agencies to discuss program issues, markets the program and conducts THS Workshops. Performs comprehensive reviews of THS literature, statutes, rules, and/or policies and prepares reports as needed. May provide guidance to other THS Provider Representatives. Works collaboratively with public health staff in the event of a regional or state disaster. Works under general supervision with limited latitude for the use of initiative and independent judgement. Maintains confidentiality.

Essential Job Function:

Provider Support (45%)

Description: Provides education and updates to retain existing and new medical, dental and case management providers; conduct education activities to community stakeholders regarding THS and Medicaid Services. Makes consultative to providers to discuss program issues, updates about programs, conduct trainings and/or assist providers with interpreting program policies and procedures. Assist providers with provider issues or enhance the knowledge of THS providers around program policy, requirements and procedures. Collaborates, communicates and assists with Managed Care Organizations (MCO’s) and Texas Medicaid (TMHP) for providers regarding billing issues. Escalates complex problems to central office timely to meet the needs of the provider. May assist medical and dental providers in the resolution of client related problems with community resources for referrals.

Program Support (25%)

Description: Assists with compiling, analyzing and reporting of the THS activities to meet regional program goals and objectives and reporting to Program Manager. May assist Providers with consumer complaints and corrective action plans with guidance and interpretation. Ensures that provider information is updated annually in appropriate database as determined by central office or regional needs.

Trainings & Presentations (15%)

Description: Contact enrolled medical and dental THS providers at a minimal annually, to provide technical assistance with an on-site visit that promotes education, outreach and training. Identifies provider training needs and offers appropriate training and educational sessions. Maintains Vision & Hearing Trainer Certification and conducts provider trainings as requested. Knowledge of Vision & Hearing Policies and regulations. Knowledge of Medicaid policies and regulations and program impact.

Community & Outreach Activities.(10%)

Description: Participates in community activities for the promotion and marketing of THS program. Contacts potential medical, dental or CPW providers to explain the THS program and works collaboratively with public health partners to develop strategies to increase number of THS providers and retain current providers. Attends and participates in regional and statewide THS meetings for program planning.

Adherence to Policy and Other Duties as Assigned (5%)

Description: Actively participate and serve in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Maintains an acceptable driving record, a valid class C Texas driver's license. Working knowledge of Human Resources, Information Technology, Administrative Policy and Program Policy. Completes all Public Health Emergency Response, COOP, and other state mandated trainings. Reports time, labor and travel information in a timely manner. Other duties as assigned by program manager including special assignments.

Knowledge, Skills, and Abilities

Knowledge of Health & Human Service Medicaid programs, Medicaid Managed Care and Medicaid Managed Care Organizations

Knowledge of public health and public health practices.

Knowledge of recommended medical developmental screenings for children birth to 20 years.

Knowledge of recommended dental screenings for children birth to 20 years

Skill in public speaking

Skill in oral and written communication

Skill in adult training methods

Skill in analyzing and devising solutions for problems identified

Skill in interpreting and researching policies, procedures and regulations

Skill in working with community agencies, groups or coalitions

Skill in working independently, to organize workload, establish priorities and complete assigned tasks

Skill in Microsoft Office Products

Ability to interpret and apply program policy

Ability to work in teams and take direction from supervisors

Ability to establish and maintain effective work relationships with internal and external clients and colleagues

Ability to develop training materials

Ability to work independently with minimum supervision

Registrations, Licensure Requirements or Certifications:    List the licensure, certification, or registration required to perform this job:

Must possess a valid Class C Texas driver’s license, or equivalent license from another state. 

Initial Screening Criteria:

Bachelor's degree in human services, public health, education, social work or related field from an accredited college or university.
Experience working in the Healthcare industry/field. - 2 year preferred
Experience conducting training and/or providing technical assistance. 2 year preferred
Experience in conducting/coordinating projects, events and activities in the community- 2 year preferred
Experience in the use of computers and related equipment, including the use of Office Suite, Spreadsheets, databases and presentation software required.

Experience working with healthcare providers, community organizations or external stakeholders (2 years preferred)

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form