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Program Specialist - Social Services


The Northwest Louisiana Human Services District's mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community based services while promoting wellness, recovery and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life. 

We are seeking a Program Specialist-Social Services to provide performance improvement (PI) and quality assurance (QA) activities throughout the District, maintain all of the PI/QA records, prepares monthly, quarterly and annual reports, conducts meetings and lead Root Cause Analysis and Accessibility needs committee meetings.  

Requirements

Five years of experience in administrative services, public health, social services, or health services; OR

Six years of full-time experience in any field plus two years of experience in administrative services, public health, social services, or health services; OR

A bachelor’s degree plus two years of experience in administrative services, public health, social services, or health services; OR

An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus one year of experience in administrative services, public health, social services, or health services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:
  • Gathers and analyzes data for the performance and quality indicators required to show the District is meeting expectations. Prepares reports/charts indicating performance and access and quality indicators monthly, quarterly as well as prepare the annual performance analysis report.  
  • Serves as lead facilitator of the bimonthly Performance Improvement meetings with key leaders of the District. This includes planning and coordinating meetings, maintaining a schedule that ensures all business and service delivery indicators are addressed throughout the fiscal year.
  • As the PI/QA liaison, provides consultation and technical assistance to other professional and support staff in the District regarding Quality Assurance / Performance Improvement issues/tasks.
  • Participates in planning for service quality enhancements and development of resources to meet the needs of those served. 
  • Ensures any annual CARF accreditation standard changes are incorporated into the manual and processes/procedures as appropriate.
  • Coordinates and trains staff on the critical incident policies ad procedures and the Crisis Intervention program. 
  • Serves as Lead Facilitator during Critical Incident Root Cause Analysis. This entails appointing committee, submitting a thorough and credible contributory factor analysis, with initial recommendations for action steps, including responsible parties to the BH Director and Medical Director for review and further directions. 
  • Document review of a representative sample of claims for each quarter that addresses whether the bills are accurate, addresses trends, areas needing improvement and actions to be taken.

Position-Specific Details:
Appointment Type: Probational, Promotional
Career Progression: This position will be filled as a Program Specialist - Social Services.
Work Schedule: Work hours are 8:00am - 4:30pm, Monday -Friday. 
Location: This position will be with the NW LA Human Services District - Shreveport Behavioral Health Clinic located at 1310 N Hearne Ave. Shreveport, LA.
Compensation: The minimum and maximum pay levels for the position are listed below:
  • Program Specialist - Social Services (SS414) - $21.46/hour minimum - $38.67/hour maximum 

**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.    

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact:
NW LA Human Services District     
Human Resources     
1310 N Hearne Ave     
Shreveport, LA 71107     
318-676-5111    

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring and retention of individuals with disabilities. 

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

Date Posted
08/06/2026
Job Reference
224454 NLHSD PrgSpSS SH 080526
Organization
LDH- Northwest Louisiana Human Services District
Location
Shreveport, LA
Category
Mental Health/Social Services
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