Patient Services Representative

•  Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
• Screening all clients and visitors to the clinic for recent travel, COVID-19 symptoms and COVID Vaccination status
• Utilizing language interpreters when appropriate to meet clients' needs
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
• During and after client visits, responsibilities include: accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff
• Other duties include using a variety of computer programs including: Epic (an electronic health record program) and Microsoft Office products
• Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties

• Demonstrated commitment to providing exceptional customer service with compassion, patience, and cultural sensitivity, including the ability to work effectively with individuals from diverse backgrounds and experiences.
• Demonstrated ability to use computers effectively, including learning new software programs and technical tools quickly, with proficiency in Microsoft Office applications.
• Strong organizational and time-management skills, including the ability to prioritize tasks, remove barriers, take initiative, and seek guidance when needed.
• Ability to analyze processes, identify opportunities for improvement, and adapt to changing procedures or work environments.
• Ability to work collaboratively in a team environment, contribute to cooperative problem-solving, and support group goals.
• Ability to maintain confidentiality of sensitive or client-specific information.
• Self-awareness and openness to feedback, including the ability to acknowledge and learn from mistakes.
• Ability to remain calm and maintain professionalism under pressure.
• Strong attention to detail and accuracy when entering client data, processing referrals, and completing administrative or billing documentation.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health position (include for ALL customer/front-facing and Float Pool positions)

• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work. 
• Experience working in a healthcare, public health, community clinic, or social services environment, especially in roles involving direct client interaction.
• Experience using electronic health record systems, preferably Epic, for registration, scheduling, documentation, or billing
• Knowledge of HIPAA requirements and experience handling confidential or sensitive client information in compliance with federal or organizational standards.
• Demonstrated skill in de-escalation, conflict resolution, or managing challenging client situations calmly and professionally.
• Experience working with interpreters or multilingual clients; bilingual or multilingual ability is a plus.
• Experience performing client intake tasks such as screening for symptoms, verifying insurance, calculating fees, or processing payments.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume 
• Cover letter

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. 
• For more information on our selection process, please refer towww.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visithttps://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

Contact

For questions about the application process, contact the Recruiter