OPS OPERATIONS CONSULTANT - 64853609

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Job Title: OPS Operations Consultant

Open Competitive

Your Specific Responsibilities:

The OPS Operations Consultant supports key administrative and program functions within the Florida Department of Health in Pasco County (DOH‑Pasco). Primary responsibilities include coordinating activities within the Volunteer Health Services Program, developing microlearning training materials to strengthen workforce development, and overseeing daily operations of the Summit Professional Building Lobby Reception Desk. The consultant helps ensure a welcoming and compliant facility environment, contributes to staff and volunteer development, and enhances overall public health service delivery.

Volunteer Health Services Program Coordination

• Strengthen DOH‑Pasco’s Volunteer Health Services Program by assisting with recruitment, placement, and support of volunteer healthcare professionals.
• Provide onboarding and role‑specific training to volunteers to ensure an efficient and productive working environment.
• Maintain constructive and cooperative working relationships with volunteers and staff.

Workforce Development & Microlearning Support

• Identify gaps and opportunities in staff training programs and assist in developing microlearning methods that foster skill retention and employee growth.
• Convey information effectively by listening to stakeholders, asking appropriate questions, and communicating clearly in both individual and group settings.
• Support presentation and communication needs related to training initiatives.

Reception Desk & Facility Lobby Operations

• Oversee the Summit Professional Building Lobby Reception Desk and greet visitors entering the facility.
• Determine the nature and purpose of each visit and direct visitors to the appropriate department.
• Maintain an organized, professional, and compliant reception area, including straightening educational pamphlets and monitoring common areas for regulatory adherence.
• Assist in marketing CHD services, promoting public health messaging, and supporting customer satisfaction surveys.
• Handle telephone calls courteously and effectively, providing helpful information to customers and visitors.

Required Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office applications including Outlook, Excel, Word, and PowerPoint.
• Skill in calendar management and coordination of work assignments.
• Ability to understand and apply relevant rules, regulations, and procedures related to personnel program functions.
• Strong verbal and written communication skills, including effective presentation abilities.
• Ability to work independently and maintain effective working relationships with staff, volunteers, and the public.
• Ability to interact with visitors and customers in a positive, helpful, and solution‑focused manner.
• Knowledge of correct spelling, punctuation, and grammar usage

Qualifications:

Minimum -  Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint .  Valid Florida Driver's License.

Preferred - Associate's Degree or higher in Public Health, Organizational Development, or a closely allied field. 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

7509 State Road 52, Hudson, FL 34667

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.