OPS HEALTH SUPPORT SPECIALIST - 64927064

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OPS Health Support Specialist

Open Competitive

This posiiton is for 35 - 40 hours a week.

Your Specific Responsibilities:

This position performs specialized clerical duties and responsibilities such as but not limited to interviewing, screening, performing height, weight, and hemoglobin measurements, and providing low risk secondary nutrition education to applicants for Women, Infants and Children (WIC) program, which requires independent decision making.  Records, evaluates, and verifies personal and financial data to determine initial and continuing eligibility of applicants and or clients for the WIC program.  Responsible for issuance of WIC foods, EBT cards and VOC card to participants. Interviews and screens all applicants for WIC by determining income, residency, and identification eligibility. Makes referrals to other public assistance programs.  Schedules appointments, collects nutritional health risk data from medical records and routes for nutritional risk screening, and performs height, weight, and hemoglobin. Prepares routing sheets, Q-Matic labels and completes other documents required for eligibility.  Screens immunization records or verifies in FL-SHOTS to make appropriate referrals.  Screens and offers voter registration forms. Enter all family information data to include but not limited to: income, anthropometrics and hemoglobin data, group low risk secondary nutrition education and pertinent client notes or alerts data into FL-WiSE computer system database. Prints program documents as needed.  Issues EBT cards, prints shopping list, and VOC for WIC clients.  Ensures that the family information data is current and documented appropriately. Verifies and updates FL-WiSE system to reflect correct family information data to include but not limited to: clients’ phone number, address, social security numbers, and names changes with appropriate documentation scanned in FL-WiSE. Maintains accountability and security of WIC EBT cards, VOC (Identification/Verification of Certification) cards. Trains WIC participants in the proper use and redemption of WIC benefits and EBT cards in accordance with WIC policies and procedures.  Within 2 weeks of hire, must successfully complete FL-WiSE EBT System training. Within 6 months of hire, must complete and pass competency on the Florida Paraprofessional Nutrition Training Guide series.  Provides general nutrition to participants after training completion and documents activities according to WIC procedures.  Assists in vendor training and management. Explains WIC eligibility, program benefits, rights, obligations and makes necessary referrals for immunizations, nutritionists, healthcare professionals and community service agencies. Organizes and maintains historical records, performs audits and inventories as assigned by supervisor, and updates records, reports, and inventories as assigned.  Follows WIC procedure to appropriately file reports and/or provides supervisor for review, signature, and then filing. Prints the Daily Schedule and completes follow-up calls on missed appointments as a means of increasing participation.  Reviews the Hemoglobin Required report monthly and takes corrective action on any missed labs required by WIC protocols. Monitors, reconciles, and prepares reports for end of day reporting and validation.  Reports include but not limited to Voter’s Registration, Over-Issuance, duplicate, EBT cand and formula inventories.  Runs Participation reports to include but not limited to Shor Certs, Termed, Dual Enrolled, and Transfers to determine actions required for participation.  Prepares and maintains retention and destruction records and or logs as required by State WIC office. Performs follow-up on WIC participants alleged program abuse, food redemption procedures, and other programmatic issues, which may arise. Maintains a log of all laboratory tests on WIC participants, prints Hemoglobin daily reports from SL-WiSE, compare report and log, and submits to supervisor at the end of the month.  Calibrates hematological and anthropometric equipment and maintains documentation on standards and cleaning per WIC guidelines. Responsible for processing requisitions to WIC purchasing staff for WIC laboratory supplies.  Maintains all necessary inventories and logs pertaining to WIC lab equipment and supplies. Attends and participates in staff meetings, in-service training, and other staff development activities.  Performs outreach activities.  Completes EARs and time sheets per WIC and CHD guide. Performs other related duties and responsibilities as assigned. Responsible as a “need to know” employee for security sets relating to active medical records as it relates to performance of assigned duties and responsibilities for security and confidentiality of same. “Responsible for securing the designated information set for the purposes of protection confidentiality, data integrity, and appropriate access, for all information, both confidential and public records, which are stored in hard copy or electronic formats.” Responsible as a “need to know” employee for security sets relating to active medical records as it relates to performance of assigned duties and responsibility of same.  Responsible for securing the designated information set for purposes of protecting confidentiality, data integrity, and appropriate access, for all information, both confidential and public record, which are stored in hard copy or electronic format(s). CONFIDENTIALITY: “Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Required Knowledge, Skills, and Abilities:

• Knowledge of health support services.
• Knowledge of basic medical terminology.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum - Physically come in the office to perform the duties & responsibilities of the positions.

Preferred - Have experience working with children in a professional setting. Have experience performing customer service tasks. Have experience working with computers. Willing to work 35-40 hours a week.

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

7551 Forest Oaks Boulevard Spring Hill, FL 34606

300 S. Main Street Brooksville, FL 34601

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.