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Office Support Clerk (DOH/PHD #11433)

Salary

 

$16.50 - $24.75 Hourly

$34,320 - $51,480 Annually

This position is a Pay Band C2

Posting Details

 
Interviews are anticipated within two (2) weeks of closing date.

The New Mexico Department of Health is an executive state agency that operates public health services for the state through several divisions. The Public Health Division ensures safety net services to all New Mexicans through various programs and services.  NMDOH works with multiple partners to promote health and well-being and improve health outcomes for all people in New Mexico.  Each Public Health Division employee has an important role to help New Mexicans and the Public Health office clerk role fills a critical customer service position at the Midtown Public Health Office and throughout the Metro region.

Why does the job exist?

 
The Office Clerk is a position that provides clerical support for the Health Services Program at the Midtown PHO. This position may require travel throughout the Metro Region to cover during staffing shortages at any of the following offices North Valley, South Valley, South East, and North East.  They work collaboratively with a multidisciplinary team to support the various Health Services programs offered, including, but not limited to: Immunizations, Disease Prevention, Tuberculosis, Harm Reduction and Syringe Exchange, Medication for Opioid Use Disorder (MOUD), Family Planning, Women's Health, Breast and Cervical Cancer, STD, and outreach activities such as immunization clinics and health fairs.

How does it get done?

 
The key responsibilities for this position are to provide the highest level of customer service to accommodate Health Services clients.  They monitor provider schedules, call to confirm appointments, update client contacts and insurance information, maintain medical records appropriately, document proof of income, and collect payments when applicable. They effectively utilize electronic records system, which includes the YesNM portal, Healthxnet,  NM State Immunization Information System (NMSIIS) entry and support, TransAct entry, maintain required reports, and provide additional support required within their scope of practice. They support Harm Reduction Services.

Who are the customers?

 
The office clerk position is focused on the population of the State of New Mexico.  The customers are New Mexicans, with an emphasis on undeserved residents.

Ideal Candidate

 
1. Excellent customer service and communication skills.
2. Knowledgeable and comfortable with electronic health records and computer programs.
3. Dedicated to being an active member of a highly functioning professional team serving the community.
4. Works well under stress.

Minimum Qualification

 
No prior experience or training required.

Employment Requirements

 
Must possess and maintain a valid Driver's License.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.

Working Conditions

 
Work is performed in a public health office clinic, and on occasion at auxiliary or community sites with potential for exposure to communicable diseases.  Work is performed in an office with computer usage and exposure to visual display terminals, standing, walking, bending, and lifting up to 50 lbs required. Services are provided in a clinic with diverse racial and ethnic populations many of whom do not speak the English language.  Some travel may be required.

Supplemental Information

 

Benefits:

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Agency Contact Information: Marina Gonzales, (505) 841-4177 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Date Posted
06/17/2026
Job Reference
164333
Organization
Department of Health, State of New Mexico
Location
Albuquerque, NM
Category
Administrative
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