OFFICE AUTOMATION ANALYST - 64065257

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OFFICE AUTOMATION ANALYST

Open Competitive

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Monroe County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

This position is under the general supervision of the County Health Department Administrator. Complies with and monitors compliance (when applicable) with mandatory requirements in Section 215.422, Florida Statues, and Chapter 3A-24, Florida Administrative Code. This position will require routine travel between the clinics in Marathon and Tavernier and may require travel to other DOH Clinical sites in Monroe County based on agency need.

New User Setup:

• Configures, installs, maintains, and support end-user computer workstation equipment, wireless devices, all external peripheral devices in Monroe County Health Department offices and Remote Teleworker Offices.
• Setup, configure, install, maintain, and support various hardware and software applications.

Inventory:

• Replace existing technology based on Manufacture End of Life Service (EOL) Agreements. Relocate equipment as needed from one location to the new location.
• Verify operation of the system hardware and applications.
• Prepare older, replaced computers for surplus by following the established processes and guidelines.
• Coordinate service calls for warranty and non-warranty items for repair.
• Document equipment relocations into the inventory system.

Equipment Lifecycle & Deployment:

• Replace outdated technology in accordance with Manufacturer End of Life (EOL) Service Agreements.
• Relocate IT equipment between facilities as needed, ensuring minimal disruption to operations.
• Verify functionality of system hardware and software applications after installation or relocation.
• Prepare decommissioned computers for surplus by following established disposal and documentation procedures.
• Coordinate service calls for both warranty and non-warranty repairs, ensuring timely resolution of hardware issues.
• Record all equipment relocations and updates in the inventory management system.

Systems Administration:

• Create, manage, and maintain user and device objects within Active Directory.
• Develop and deploy system images using Microsoft Endpoint Configuration Manager (SCCM) or equivalent imaging software.
• Ensure imaging processes are standardized, efficient, and compliant with agency protocols.

Help desk functions:

• Perform troubleshooting remotely or in person, to determine and apply the best solution for the situation.
• Consult with the Helpdesk Team Lead to assist with complex or unfamiliar issues.
• Record computer issues and resolutions in the Helpdesk ticketing system.

User Support & Training :

Provide training to end users on a range of topics, including:

• New user Orientation
• Software usage and best practices
• System navigation and troubleshooting

Serve as a technical resource for all staff, offering guidance and support to enhance digital literacy and productivity.

General:

• Completes EARS, Timesheets, and People First Entries within mandatory timeframes.
• Schedules time off in advance and collaborates with supervisor to ensure work responsibilities are covered when absent.
• Complies with SMART expectations related to position.
• Communicates, collaborates, and assists other professionals and paraprofessionals in other units within the agency (Examples: health fairs, immunization outreaches, disaster support)
• Attends and participates in quality improvement activities and staff meetings.

Performs other duties as assigned

Required Knowledge, Skills, and Abilities:

Knowledge

• DOH policies, administrative requirements, and agency values.
• Computer hardware, software installation, imaging, and lifecycle management.
• Active Directory management, SCCM imaging, and help desk operations.
• Inventory processes, asset tracking, and surplus procedures.

Skills

• Installing, configuring, and supporting workstations, wireless devices, and peripherals.
• Troubleshooting technical issues remotely and in person.
• Maintaining accurate inventory records and coordinating equipment repairs.
• Delivering user training on software, system navigation, and digital best practices.
• Clear communication, customer service, and effective teamwork.

Abilities

• Travel between Monroe County DOH sites as needed.
• Manage multiple technical tasks while maintaining compliance with agency standards.
• Prepare, relocate, and decommission equipment with minimal disruption.
• Provide dependable user support and adapt to evolving technologies.
• Work independently, collaborate across units, and participate in quality improvement activities.

Qualifications:

Minimum - 

• Driver’s License: Must possess a valid, unrestricted Florida driver’s license at all times during employment and report any violation  to their direct supervisor upon occurrence.

Other job-related requirements for this position: 

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the Incumbent Includes working In special needs or Red Cross shelters. or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality Incumbent may have access to records containing Social Security numbers in the performance of their job duties

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

1100 Simonton Street Key West, FL 33040

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

• (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.