Nurse Surveyor Supervisor

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Center for Health Care Quality (CHCQ) at the California Department of Public Health (CPDH) focuses on ensuring and enhancing healthcare standard. Our programs encompass regulatory oversight, quality assessment, and collaboration with healthcare providers to safeguard public health. We strive to optimize patient care by implementing policies, conducting inspections, and fostering continuous improvement in healthcare delivery across the state. CHCQ also oversees the certification of nurse assistants, home health aides, hemodialysis technicians, and the licensing of nursing home administrators.

The incumbent provides leadership, supervision, and technical direction to Nurse Surveyors (NSs) in both field and office settings. This position is responsible for hiring, training, evaluating, and supporting survey staff while ensuring consistent application of Federal and State licensing and certification requirements. The incumbent oversees survey activities, guides staff through investigative and enforcement processes, ensures regulatory compliance of assigned healthcare facilities, and serves as a program resource to internal and external stakeholders. The role contributes to district office operations, staff development, legal actions related to healthcare facility compliance, and ongoing coordination with statewide training and regulatory partners.

• Hire, orient, train, evaluate, and counsel Nurse Surveyors; initiate and carry out corrective action when needed.

• Establish and monitor individual performance goals for field staff to ensure compliance with program expectations.

• Provide direct supervision to newly hired NSs, including scheduling participation in Staff Education and Quality Improvement Section (SEQIS) New Surveyor Academies.

• Track and assign field surveys for new staff and mentor newly hired NSs to ensure they gain competency in the survey process.

• Support newly hired staff in meeting the requirements for successful completion of the Surveyor Minimum Qualifications Test (SMQT).

• Ensure all NSs remain current on regulatory updates and provide ongoing refresher training as necessary.

• Serve as a subject?matter resource for survey protocols, policy interpretation, and regulatory guidance.

• Provide consultation and direction to NSs on investigations, decision?making, and report writing.

• Review and evaluate surveys, citations, complaints, and field visit reports for accuracy, completeness, and regulatory alignment.

• Oversee and coordinate enforcement actions, including citations and adverse actions.

• Collaborate with the Office of the Attorney General and Office of Legal Services in preparing, presenting, and defending legal cases related to healthcare facility compliance.

• Deliver training, education, and technical direction to ensure staff remain knowledgeable about licensing and certification requirements.

• Participate in SEQIS Training Supervisor meetings and statewide training discussions.

• Communicate policy, procedure, and regulatory updates to the District Manager (DM) and District Administrators (DAs).

• Participate in District Office management team activities as directed.

• Ensure assigned healthcare facilities and provider entities remain in compliance with Federal and State licensing and certification regulations and departmental policies.

• Maintain positive public relations by engaging with providers, community representatives, and other stakeholders.

• Respond to calls from headquarters, complainants, and providers; review and sign outgoing correspondence in the absence of the DM/DA.

• Perform other related duties as assigned.

Statement of Qualifications (SOQ) Instructions:

PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications.  Simply copying and pasting your resume will also not be accepted. Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected

Statement of Qualifications Question:

Please describe in detail your professional registered nursing experience, excluding any experience gained in a nurse residency program, particularly any duties performed related to:

Elevating the quality of nursing care/healthcare provider operations. 

Participating in formal reviews of healthcare facilities and preparing clear and  concise written reports.

Evaluating healthcare facility procedures and compliance with State and Federal laws.

Investigating complaints and detecting deficiencies in care within healthcare facilities, home, or community-based settings.

In your answer, please include the job(s) in which you performed these duties and length of time in each job, including the start and end dates (month and year) and level of responsibility.