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Medical Certification Program Manager


The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Play a critical role in protecting the health and safety of Louisiana residents. This position provides leadership in the oversight of complex healthcare licensing and certification programs, ensuring providers meet state and federal regulations while supporting high-quality care across the state. If you thrive in a fast-paced environment and enjoy solving complex regulatory challenges, this opportunity is for you.

Requirements

A current Louisiana license in a health services field, health regulation field, or social services field plus four years of experience as a licensed practitioner in hospital or nursing home administration, health services, health regulation, or social services; OR

A bachelor's degree plus four years of experience in hospital or nursing home administration, health services, health regulation, or social services; OR

A master's degree in a health services field, health regulation field, or a social services field plus three years of experience in hospital or nursing home administration, health services, health regulation, or social services.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:
  • Direct statewide operations and oversight of the Non-Long Term Care/Long-Term Care Complaint Program, ensuring compliance with state and federal regulations. 
  • Review, evaluate, and resolve healthcare facility complaints by analyzing investigative findings and determining regulatory compliance. 
  • Make licensing, certification, enforcement, and sanction recommendations based on comprehensive reviews of provider documentation, investigations, and applicable regulations. 
  • Develop, implement, and maintain program policies, procedures, and operational plans to support effective complaint investigations and regulatory compliance. 
  • Provide technical guidance and regulatory interpretation to healthcare providers, consumers, government agencies, and other stakeholders regarding licensing and certification requirements. 
  • Consult with healthcare facility leadership to promote compliance with state and federal standards and review corrective action plans to ensure deficiencies are resolved. 
  • Represent the Louisiana Department of Health at hearings, conferences, committee meetings, and with state, federal, and professional organizations as the program's subject matter expert.

Position-Specific Details:
Location: Office of Secretary / Health Standards / East Baton Rouge Parish

Appointment Type: This position will be filled as a Probationary appointment

Cost Center: 3071040205

Position Number(s): 147815

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).  Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE.

Contact Information:

Shambrielle Pooler

Shambrielle.Pooler@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. 

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. 

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Date Posted
07/15/2026
Job Reference
OS/SP/223486
Organization
LDH-Office of Secretary
Location
Baton Rouge, LA
Category
Project/Program Management
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