MEDICAL CARE PROGRAM ASSOCIATE SUPERVISOR

Introduction

This position is limited to current employees of the MDH Howard County Health Department only.

GRADE

STD0014

LOCATION OF POSITION

Howard County Health Department 8930 Stanford Blvd. Columbia, MD 21045

Main Purpose of Job

The Medical Care Program Associate Supervisor position within the Maryland Children’s Health Program (MCHP) is responsible for directing the daily operations of the MCHP Program; supervising the work of subordinate staff; overseeing the workflow of the unit; and evaluating, developing and applying program policies and procedures. This position will also prepare required reports including fiscal reports. This position is eligible for hybrid telework.

POSITION DUTIES

40% Program Monitoring: Directs daily operations of the Maryland Children’s Health Program, planning and organizing the work of subordinate staff. Evaluates efficiency of operations, develops, revises, and recommends new policies, standards and workflow procedures. Interprets and applies polices. This involves providing overall supervision, problem solving, establishing and implementing policies and procedures for programs, and ensuring client service requests are processed accurately and completed timely. This also includes the development of staff training to ensure that staff receive and execute the guidance on relevant program-related laws, regulations, and policies. Attends State of Maryland site visits and meetings. Regularly briefs the bureau’s Deputy Director and Director regarding the program. 20% Supervision: Oversees and provides appropriate guidance and direct supervision to Medical Care Program Associates I, II and III (Lead). Monitors performance of employees on site and during remote work. Ensures all staff abide by and have access to all program policies and procedures. Determines and resolves procedural problems within the unit. Approves leave requests and timesheets. Manages performance of staff by providing guidance, direction and completing semi-annual performance evaluations (PEPS). Addresses any performance issues in a timely manner and follows HR policies and guidelines when doing so. Facilitates staff development and training. Participates in the hiring process for vacant positions and onboards new employees. Provides onsite coverage as needed. 25% Program Reporting and Data Verification: Establishes, reviews, and implements program goals and performance measures to assure compliance with the program’s conditions of grant award and assure visibility to Department and County stakeholders (Health Officer, County Executive, etc.). Establishes and evaluates program goals, standards and controls to meet program objectives. Completes and submits State and Health Department monthly, quarterly and end of year reports. Provides program data for monthly reports. Prepares and submits timely program plans, manages financial resources of each program, and fiscal reports required by MDH. Completes FTE activity reports as requested by the State quarterly. Supervises the clearance of Maryland Children’s Health Program Applications by using assigned and available programs including but not limited to the Medicaid Management Information System (MMIS), Maryland Automated Benefit System, State Verification Exchange System, and Customer Database. Oversees verification of income and demographics to establish benefits utilizing MMIS and the Eligibility Verification System (EVS). 10% Customer Service: Responds to client inquiries by phone and in person. Resolves escalated case concerns. Responds to incoming cases in person, by phone and by referrals received via email and CAREAPP. Works collaboratively with Health Department Programs, community partners and health care providers. 5% Other duties as assigned: Possesses a broad understanding of HCHD services and can refer to other programs. Participates in necessary drills and exercises, responds to emergencies as appropriate, keeps abreast of policies and procedures in the program, bureau and department. Completes all required trainings. Participates in quality improvement efforts within the program.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Four years of clerical experience applying policies in a medical care, health insurance or federal or State entitlement program to include two years applying, interpreting and processing program specific information, policies, regulations and guidelines in a medical care program. Notes: 1. Candidates may substitute additional general clerical experience on a year-for-year basis for the required education. 2. Candidates may substitute thirty credit hours from an accredited college or university for one year of the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess the following: Experience with Medicaid, health insurance programs, or other public assistance eligibility programs. Experience with eligibility determination and enrollment processes. Experience managing or coordinating programs, services, or operations. Experience using technology, including Microsoft Office Suite and virtual meeting platforms (e.g., Microsoft Teams, Zoom, WebEx). Experience providing supervision, leadership, training, and guidance to staff.

LIMITATIONS ON SELECTION

This position is limited to current employees of the MDH Howard County Health Department only.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.