Manager II

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Manager II 
Job Title: Manager II 
Agency: Dept of State Health Services 
Department: VS Reporting&RegistrationBrnch 
Posting Number: 18257 
Closing Date: 07/23/2026 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Range: $5,098.66 - $6,031.58 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DHR) 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

Manager II in Vital Statistics Section works under general supervision of the Registration & Records Management Group Manager, with limited latitude for the use of initiative and independent judgment. Performs moderately complex managerial work overseeing the daily operations and activities of the Records Management, comprised of Program Specialists and/or Customer Service Representatives. Manages day-to-day activities in vital records, vital statistics, and customer service. Reviews and approves communications developed by staff to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.

Acts as liaison regarding legislative, media, and public inquiries on vital records. Acts as liaison and provides consultation and technical assistance to customers and stakeholders including local registrars, county clerks, funeral directors, birth registrars, midwives, doctors, and justices of the peace. Advises and consults with the Registration & Records Management Group Manager and Reporting and Registration Branch Director on non-standard applications or inquiries on vital records and vital statistics.

Helps establish program goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. Manages staff development, activities, and personnel matters. Assesses and provides training, curricula, methods and materials to meet production goals and program objectives. Provides input in the development of policies and procedures, and monitors compliance with policies and procedures. Provides advanced technical expertise and consultation regarding questions related to vital records, vital statistics, and customer service. Identifies areas of needed change and makes recommendations to improve operations. Prepares management and productivity reports.

Maintains an understanding of Texas statutes, policies & procedures, rules & regulations and provides guidance to staff. Manages processing of Vital Records, work relating to Texas Statutes, and Rules & Regulations for administrative staff, the public, local registrars & governmental officials, and issuance of verification or certificates of vital records. Handles Legislative contacts & analysis of Legislative bills. Provides ongoing monitoring, review, & evaluation of Vital Statistics case management operations, to ensure compliance with all laws and regulations.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(45%) Serves as primary technical subject matter specialist for Vital Statistics teams. Interprets Texas statutes, rules, regulations, policies, and procedures to manage processing of routine and complex customer applications for the issuance or amendment of vital records (vital records include records of Birth, Death, Marriage, and Divorce as well as amendments of Birth, Death, Legal Name Changes, Paternities, Adoptions, and Disinterment Permits). Serves as a primary contact for VSS and resolves highly complex customer service problems. Performs advanced customer service duties. Coordinates work issues with other Vital Statistics teams and managers. Ensures security of confidential records and information in automated electronic reporting system. 

(45%) Manages and oversees the activities of the Records Management. Supervises and oversees professional staff in the prioritization and implementation of program activities. Establishes program goals and objectives. Plans and develop methods, guidelines, operating instructions, and processing/communications functions. Monitors compliance with policies and procedures. Assesses and analyzes systems and training. Interviews and selects staff. Counsels staff, conducts program and personnel evaluations. Approves leave and training schedules. Designs and conducts training, curriculum, and workshops; plans and participates as a speaker at conferences. Analyzes and evaluates program activities, objectives and procedures, and recommends and implements improvements including automation.  Manages and oversees assigned staff to ensure Vital Statistics goals are achieved and that customer requests are timely and accurately processed. Monitors the compliance of program activities in accordance with Texas statutes, policies & procedures, rules & regulations.

(10%) Performs other related duties as assigned. Participates in strategic planning activities for the Branch. Other duties as assigned may include actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or COOP activation. Such participation may include an alternate shift pattern assignment and/or location. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department.

Knowledge of the principles and practices of public administration and management. 

Skill in:

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Skill in the use of a computer and applicable software. (MS Office Suite to include spreadsheets, database management and graphics)

Skill in relating complex information both verbally and in writing.

Skill in analyzing performance reports.

Skill in devising new methods in research and management.

Skill in public speaking, training, and presentations.

Skill in interviewing, training, statistical processes, program planning, implementation, and community relations.

Skill in interpersonal communication.

Skill in telephone communication.

Skill in handling multiple tasks/assignments.

Skill in problem solving.

Ability to:

Ability to interpret public health laws, regulations, and recommendations for vital statistics and vital records.

Ability to manage business function, division, or department activities.

Ability to establish goals and objectives.

Ability to devise solutions to administrative problems.

Ability to develop and evaluate administrative policies and procedures.

Ability to prepare reports.

Ability to communicate effectively.

Ability to supervise the work of others.

Ability to work independently and exercise sound independent judgement.

Ability to interpret departmental programs, policies, procedures and relevant laws.

Ability to exercise judgement and discretion in applying and interpreting departmental policies and procedures.

Ability to develop long. range plans for highly technical programs and to measure achievement of established goals.

Ability to perform detail-oriented assignments with a high degree of accuracy.

Ability to gather, assemble, correlate, and analyze information and to develop and evaluate policies and procedures. 

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Three years’ experience interpreting local, state, and federal statutes, policies and procedures, or rules and regulations.

Three years’ experience working with highly confidential or Vital Records.

Three years’ experience communicating verbally and in writing with diverse professionals, customers, government officials or the general public.

Three years’ work experience developing reports and presentations using Microsoft Word, Excel, Visio, PowerPoint. 

Additional Information:

This position is required to be on-site and to ensure business continuity, daily attendance is key.

Applicants must submit to and pass a fingerprint-based criminal background check upon offer of employment.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form