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Hourly Customer Service Representative

DO NOT APPLY ON THIS SITE, SEE INSTRUCTIONS BELOW
 TO APPLY
 Please visit: www.cdph-ess.com
 For other CDPH career opportunities, please visit:

We Offer:
•          Exceptional learning and growth opportunities
•          Flexibility within our core operating hours of Monday – Friday 8 am – 5 pm
•          Employee recognition program
•          Worksite Wellness activities
•          Diverse workforce

Requirements

We Offer:
•         Exceptional learning and growth opportunities
•         Flexibility within our core operating hours of Monday – Friday 8 am – 5 pm
•         Employee recognition program
•         Worksite Wellness activities
•         Diverse workforce

Purpose of the Position: In a team environment and under general supervision assures that WIC demographic data is collected meeting the standards set by GA WIC policy and procedure and CDPH Customer Services. Issues vouchers to WIC participants per GA WIC policy and procedure. Provides other administrative WIC services within the standards set by GAWIC policies and procedures to assure prompt services are provided to all WIC clients. Self-monitors and assures that all GA professional and ethical standards for a state employee are maintained. “This position works to promote and protect the health and safety of the residents of Cobb and Douglas Counties.”

Essential Functions (include, but are not limited to):
·Assures that confidentiality standards are met to the best extent possible in the immediate clinical environment.
·Assures applicant understanding of the WIC program to include but not be limited to: Dual Participation, use of the WIC ID folder, and the Rights and Responsibilities.
·Completes the demographic data collection for CDPH and WIC appointments.
·Appropriately interviews clients related to income verification.
·Makes /scans copies of all proofs at a level acceptable per the WIC Procedures Manual

Qualifications

Minimum Qualifications: High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.
                       
Preferred Qualifications: Spanish/English Bilingual or American Sign Language/English Bilingual.
 
Work Conditions & Physical Demands: Ability to work in a fast-paced environment.
 
Salary Information:  $20.60/Hr. | Up to 29 hrs./ week |No Benefits

Remote Work: –Employees authorized for remote/hybrid work must reside and perform their job duties exclusively within the state of Georgia. Remote/hybrid work arrangements outside the state are not permitted under current policy.

Applications Accepted:*THIS POSITION WILL REMAIN OPEN UNTIL FILLED AND IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED

Cobb and Douglas Public Health a nationally accredited health department, headquartered in Marietta, Georgia since 1920 promotes and protects the health and safety of the residents of Cobb and Douglas counties in partnership with several other agencies. CDPH is an equal opportunity employer, and does not discriminate based on age, genetics, pregnancy, gender, gender identity or expression, color, disability, national origin, sexual orientation, political affiliation, race or religion.

TO APPLY: In order to successfully apply for a position; the hiring agency requires interested applicants to complete the Cobb & Douglas Public Health’s Online Employment Application. This job application can be found at: www.cdph-ess.com. Click on "Employment Opportunities" and locate this position, click “Apply” and begin your application process.      

VOTED ONE OF ATLANTA’S HEALTHIEST EMPLOYERS

Thank you for your interest in CDPH. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to:Natasha.Hart@dph.ga.gov


CDPH has adopted the Council on Linkages Core Competency for Public Health Professionals.

AN EQUAL OPPORTUNITY EMPLOYER

Date Posted
05/27/2026
Job Reference
00002574
Organization
District 3-1 County Position
Location
Cobb/Douglas County, GA
Category
Administrative
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