HIV Care Services Consultant

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: HIV Care Services Consultant 
Job Title: Program Specialist IV 
Agency: Dept of State Health Services 
Department: HIV Care Services 
Posting Number: 21946 
Closing Date: 12/22/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $4,263.16 - $5,521.16 
Pay Frequency: Monthly
Salary Group: TEXAS-B-20 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 201 W HOWARD LN STE 200 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Under the direction of the Care Services Group Manager, the HIV Care Services Program Consultant will monitor, provide guidance, and technical assistance on the allocation and expenditure of HIV core and support services funds, the development of community-based plans for HIV care and support services, and improving of local health delivery systems for HIV and the quality of the services they deliver. This position performs highly complex oversight and technical assistance activities under minimal supervision with considerable latitude for independent initiative, judgment and action. Oversees the actions of contracting Administrative Agencies to plan, implement and evaluate HIV care services that promote maintenance to medication and medical care in ways that are consistent with consumer needs and are in accordance with state and federal mandates and program requirements. This position develops programmatic guidelines and standards. Researches complex issues related to the delivery of HIV care services to strengthen linkage, retention and adherence to care. This position will support Administrative Agencies and local providers to strengthen current systems by facilitating groups, developing collaborations with funded and non-funded partners that serve persons living with HIV including the post-incarcerated population to increase linkage to care and HIV medications. Works with data team to evaluate program outcomes. Conducts programmatic monitoring and writes program monitoring reviews, standards, guidelines, technical assistance bulletins, policies & procedures and narratives for grant applications and reports. Work involves researching and synthesizing complex information on HIV/AIDS epidemiology, HIV care services delivery systems, health care payer structures, HIV care expenditures, federal requirements, and needs assessment data.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. 

(30%) Monitors the performance of DSHS-funded Administrative Agencies to assure they are carrying out required planning, contracting, and reporting activities associated with HIV care, treatment and housing programs. Develops and implement effective techniques for evaluating these programs. Responsible for planning, conducting, and finalizing desktop and on-site program monitoring and technical assistance visits according to DSHS procedures and policy to evaluate compliance with administrative requirements, standards of care, contract requirements, policies and guidelines. Reviews relevant documentation and observes programmatic activities as they relate to the delivery of effective and qualitative services. Reviews and assesses the comprehensive service delivery plans developed by funded agencies and assures that the services provided by programs match the identified priorities, allocations and needs of the population. Performs follow-up site visits to assure recommendations and requirements are implemented in accordance with program review findings. Analyzes the program corrective action plans to determine if required program improvements have been implemented and result in improved service delivery. Implements DSHS sanction policy when needed and performs the necessary follow-up activities.

(25%) Provides highly complex technical assistance for addressing programmatic barriers. Provides technical assistance to HIV care and support services and housing programs by telephone, on-site, and in writing. Analyzes program performance by reviewing program reports, data, work plans, and makes recommendations for program improvement. Provides technical assistance to local agencies in the development of local service delivery plans. Works with program staff at all levels to adequately assess quality of service delivery. Interprets DSHS and funders’ program standards, administrative and program requirements, policies and guidelines. Works with funded agencies to understand services, assess and support the implementation of work plans. Reviews program reports and provides information to program managers about performance and reporting issues. Assists in identifying additional resources for programs. Prepares written responses to inquiries, complaints and grievances. Conducts investigations of complaints or allegations, writing special reports and providing necessary technical assistance and follow up.

(25%) Researches complex issues related to the delivery of HIV care, treatment, and housing services. Works as a member of and may lead cross-team workgroups on projects related to HIV care and support services and housing programs that include investigating third party payer systems, researching best practices and models, developing program objectives, preparing requests for proposals, and reviewing applications. Identifies trends in HIV care expenditures, service delivery, HIV/AIDS epidemiology, client needs, unmet need for care, barriers to program implementation and achievement of program objectives. Researches, develops and revises program policies and procedures. Creates and updates monitoring tools and program report forms for use in site reviews. Responsible for the technical writing of manuals, guidance and standards. Serves as liaison with local health departments, community-based organizations, and other contractors, community partners and DSHS workgroups. May also serve as a liaison with state and national organizations related to HIV care and support services.

(10%) Serves as programmatic subject matter expert in the program development process, providing programmatic guidance to DSHS funded providers. Reviews and approves statements of work, budgets, budget amendments, objectives, performance measures, funds allocations and work plans submitted by programs. Communicates with the Contracts Management Section, Office of General Counsel, and Fiscal Management Unit, to assure that programmatic activity and goals are correctly represented. Works with business analyst to track program expenditures to prevent lapse or overspent. Maintains high standard of work while meeting programmatic deadlines.

(10%) Other duties as assigned, including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. 

Knowledge, Skills, and Abilities (KSAs)

Knowledge of:

• community-based health and social services programming for persons living with HIV
• local, state, and federal laws relating to HIV health services (e.g., Ryan White CARE Act, Treatment Modernization Act)
• of grant application and review process
• customer service philosophy

Skill in:

• clear and effective oral and written communication with culturally and professionally diverse audiences
• organizing and writing reports using business English grammar and a professional/business writing style
• conducting program oversight and evaluation
• providing process consultation
• using internet, MS Word, Outlook, Excel, PowerPoint and other computer applications
• developing and maintaining effective working relationships across organizational lines
• using academic research tools

Ability to:

• work effectively in a team with interdisciplinary staff
• be resourceful and apply initiative to assigned tasks with limited supervision
• prioritize workload and manage multiple tasks
• take initiative in becoming involved with various workgroups
• exercise independent judgment in evaluating situations and making recommendations
• develop and maintain effective working relationships with local health agencies, community-based organizations, and local planning and services coordination groups
• provide constructive and critical feedback and guidance to programs
• develop policies and procedures
• identify problems and formulate logical, effective and realistic solutions
• provide customer friendly services to agencies and the public

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major course work in social work, social science, behavioral science, health care, criminal justice, public health or health care administration preferred. Plus, two years full-time, wage earning case management, case coordination, human services, social services, public health, health care administration or criminal justice experience.

Additional Information:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form