GOVERNMENT OPERATIONS CONSULTANT I - 64007466

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This is a highly professional position located in the Division of Public Health Statistics and Performance Management, Health Resources and Access section. The incumbent works in a cooperative manner with the Primary Care Office Director, Florida Reimbursement Assistance for Medical Education (FRAME) Volunteer Manager and Department staff as a FRAME Program Volunteer Specialist. This position requires the incumbent to be knowledgeable of policies, data, and issues related to access to health care, health professional shortage areas and underserved communities. The incumbent will assist the FRAME Volunteer Manager, individuals, agencies, organizations, and groups in developing and promoting policies, processes and rules that improve access to health care through effective FRAME operations. This position requires excellent written and verbal communication, customer service, computer and data analysis skills and the ability to work independently and effectively with County Health Departments, local health care providers and other stakeholders.

Your Specific Responsibilities:

Functions as a FRAME Program Volunteer Specialist providing implementation and operational support, ongoing education and technical assistance related to the FRAME program. Conducts application reviews to determine eligibility for FRAME participation. Reviews application documents and contacts appropriate parties to ensure compliance with applicable statutory and regulatory requirements and court orders.

Reviews services, rules, tools, forms, and reports to identify opportunities for improvement. Conducts studies/analyses of operational challenges to document findings and recommend improvements or corrective action(s).

Prepares reports, including technical documents such as operations manuals, procedures guides, or operator instructions required for systems operations, as well as project reporting in coordination with the FRAME manager.

Reviews, analyzes, and researches legislative issues and prepares analysis of the projected effect of any proposed legislation or action. Prepares and compiles data for legislative budget requests and long-range program plans.

Assists the FRAME Volunteer Manager and the Health Professional Shortage Area (HPSA) Designation Coordinator with customer service inquiries including data retrieval and report production from the Health Resources and Services Administration Data Warehouse regarding HPSA designations status.

Required Knowledge, Skills, and Abilities:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
• Ability to organize data into a logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding and problem-solving activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently

Qualifications:

Minimum requirements

• Three or more years in a state office setting
• Three or more years of professional experience in the use of Microsoft Office Suite
• Three or more years of direct customer service

Preferred qualifications

• A bachelor's degree from a college or university or three years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work.

• Experience in public health, health care, education, local nonprofit, or community economic development through volunteer work or paid employment.
• Experience providing highly effective customer service.
• Expertise with the Microsoft Office suite of desktop applications including Teams, Word, Excel, PowerPoint, and Outlook.
• Knowledge of State of Florida purchasing and contracting rules, procedures, and practices
• Knowledge of State of Florida accounting system

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combines old world charm with a modern pace of life.  Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  Boasting proximity to the coast and centrally located to popular tourist destinations, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.  Also, with no state income tax, Florida is a great place to work regardless of where you find yourself on the career ladder.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our coun

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.