Eligibility Determinations Supervisor

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Economic Assistance is seeking a Eligibility Determinations Supervisor to join our team! 

HHS, Community Access and Eligibility, Medical Team, is seeking a qualified, highly motivated individual to fill the position of Eligibility Determinations Supervisor. This position is a hybrid position offering the opportunity to work from home and in the office at the nearest full-time HHS office to your residence. 

Responsibilities: 

• Managing a unit of Income Maintenance staff 
• Supporting the overall management and operation of the Medical Team 
• Hiring and assisting in the training of new income maintenance workers 
• Completing performance evaluations for staff 
• Monitoring the work of their staff to ensure compliance with quantity and quality expectations 
• Ensuring that the benefits of their staff are accurate and timely each month 
• Responding to customer concerns and complaints 
• Scheduling leave, coverage, and overtime 
• Coaching, counseling, and developing corrective action plans for staff 
• Conducting investigations for employee misconduct 
• Participating in local and statewide work groups and projects 
• Providing policy clarifications and training to their staff 
• Demonstrating proficiency in the use of all software platforms used by Eligibility Benefit staff 
• Managing staff that are working remotely 

Requirements: 

The ideal candidate will be dedicated, organized, and skilled in all aspects of SNAP, FIP, and Medicaid eligibility determinations. The candidate must have the ability to plan, direct, organize, and make decisions regarding their unit’s operations, provide support to their peers when needed, and be able to communicate effectively in person, in writing, and via phone. 

The candidate will know and understand the policies and procedures expected of Eligibility Benefit Specialists. If you are proficient in any languages in addition to English, please note that on the application. The candidate should have strong computer skills and the ability to travel.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. 

For additional information on benefits click here.

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Background Checks
Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.