EHR Epic Support Analyst Supervisor

• Supervise, lead, train, and support a team of Functional Analyst IIIs and Functional Analyst IIs. Develop and monitor work plans, workloads, staffing plans and work schedules. Support staff in professional development, provide necessary coaching and counseling, evaluate and document work performance, and monitor work for customer satisfaction. Manage employee onboarding and offboarding; conduct performance appraisals.

• Lead the team in defining its goals, managing work products, and measuring progress.

• Collaborate with fellow Epic Project Program Manager IV (PPMIV) colleagues to coordinate project resourcing across the Epic Support team. co-lead planning and project management for the Epic system, and delegate staffing to support efforts. Efforts require ability to navigate a matrixed supervision and management structure, often supervising the team but not always managing the work.

• Collaborate with Epic Support Team to manage projects. Provide analysis, develop solutions to business challenges, and make solution recommendations for the Epic system. Evaluate physical and technical requirements for best practice recommendations and implementation.

• Work with Epic PPMIVs to facilitate and coordinate facility changes within the Epic Support Team (i.e., moves, equipment changes).

• Collaborate with key stakeholders of the Epic system, such as Public Health management, division leadership, program managers, KCIT, front line staff, and project teams.

• Management and oversight of day-to-day operations of Public Health’s Epic EHR system, including access management/maintenance, work queues, issues, and associated communication, change management, and performance.

• Oversee the development and provision of training for Epic users and Epic system changes, enhancements, upgrades, and new implementation including guidelines, materials, and other resources. In collaboration with division-level Epic support and training managers, provide guidance, support and direction for training and supporting end users in Epic.

• Incorporate understanding of budgetary, statutory and operating conditions into work plans, evaluations, and project implementation. Ensure that Public Health and its divisions utilizing the Epic system are compliant with the vendor contract, Public Health standards, and applicable regulations.

• Plan and assist in developing system requirements, evaluate requirements, and leadteam of Functional Analysts in testing and implementing system changes to support healthcare operations and management.

• Perform system monitoring, including interfacing with, addressing issues, and ensuring timely resolution with the EHR vendor, subcontractors, and/or KCIT.

Minimum Qualifications:

• Commitment to and knowledge of racial equity and social justice principles and practices.
• One year of direct supervisory experience and development of a team.
• Demonstrated experience in electronic health records management, health information management, training, data management and quality, or any equivalent combination of education and experience which would provide the knowledge, skills and abilities to perform the duties as described in the job announcement.
• Demonstrated experience with the Epic electronic health record system that includes interfaces with other systems such as labs.
• Knowledge and experience working with information technology, including desktop support, device integration, data management/reporting and interface support.
• Experience with project planning and management, including complex projects involving multiple dependencies and/or conflicting priorities.
• Demonstrated ability to apply quantitative and qualitative analysis and evaluate data for decision making.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Experience developing and implementing training and change management plans and drafting associated communications.
• Ability to communicate and maintain working relationships with diverse populations; facilitate discussion and consensus; collaborate effectively.
• Relates well with others; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Desired Qualifications:

• Experience with the OCHIN Epic Collaborative.
• Experience managing and supporting Epic in an outpatient setting.
• Experience with Public Health and/or the health care sector.
• Knowledge of compliance and regulatory requirements for healthcare, including HIPAA and state privacy regulations.
• Direct supervisory experience of an individual or team with at least three to five years’ experience supervising and developing teams.
• Experience in providing training to adult learners.

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Application Process

If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact your RECRUITER.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Who May Apply

All qualified applicants

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

(Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.

• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer towww.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visithttps://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Union Membership

Non Represented