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Customer Service Specialist

Internal Number: 525764

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by performing the more difficult program specialist work at the journey level in the Vital Records and Statistics Division (VRSD), Vital Records Registration Branch, within the Customer Service Unit (CSU).

The Program Technician II (PT II) works in Customer Service Team B and responds to a high volume of incoming telephone calls and emails regarding registering, amending, or obtaining copies of vital records. The incumbent responds to inquiries from the public and other stakeholders regarding requirements for registering, obtaining copies of, and amending California birth, death, and marriage records. The PT II also utilizes established procedures to respond to customer voicemails and email inquiries, and to help resolve escalated cases.

About California Department of Public Health
At CDPH, equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do. The Human Resources Division (HRD) partners with CDPH’s programs and management to provide guidance and consultative services on HR matters that are necessary for the Department to carry out its mission to deliver quality public health services.
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More Jobs from This Employer
https://govphcareers.astho.org/jobs/22452014/customer-service-specialist

Date Posted
07/24/2026
Job Reference
22452014
Organization
California Department of Public Health
Location
Sacramento, CA
Category
Administrative
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