Consumer Protection Staff Services Officer V

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Consumer Protection Staff Services Officer V 
Job Title: Staff Services Officer V 
Agency: Dept of State Health Services 
Department: Consumer Protection 
Posting Number: 16864 
Closing Date: 05/25/2026 
Posting Audience: Internal and External 
Occupational Category: Life, Physical, and Social Science 
Salary Range: $4,523.16 - $7,253.83 
Pay Frequency: Monthly
Salary Group: TEXAS-B-21 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations: Austin 
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Job Description:

Under the direction of the Associate Deputy Commissioner, the Staff Services Officer (SSO) V performs advanced (senior level) staff services work for the Consumer Protection Division (CPD).  The SSO V supports Division staff through the procurement, maintenance, and tracking of equipment, supplies, and facilities necessary to meet the mission.  Conducts complex and critical staff services work related to planning, leading, Division administration, human resources, training, employee engagement, purchasing, IT coordination, records and property management, and business continuity.

Serves as Division Team Lead for purchasing and requisitions.  Leads and/or advises on assignments, special projects, policies and procedures, affecting most areas of the Division. Identifies needed areas of operational change or improvement in the Division and makes recommendations. Prepares reports for CPD. Provides back-up assistance to fellow CPD office staff.  Answers calls and disseminates messages.  Represents the Division to internal and external stakeholders. Coordinates meetings and conference calls. May manage calendars and emails for CPD’s Associate and Deputy Commissioners.

Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. Excellent communication skills and interpersonal skills are essential. Much of the work is self-planned and self-prioritized, and requires a high degree of professional independence, initiative, diplomacy, discretion, and tact. Other duties as assigned.

Essential Job Functions (EJFs):

(30%) Serves as Team Lead for Division-wide property procurement, management, and inventory control activities.  As such, serves as Lead Purchaser and Supply Coordinator for the Division Office, and assists and trains purchasing coordinators and Managers throughout the Division.  Maintains a Pro-card, and assists with Division-wide purchases, when a Pro-card is needed.  Tracks and monitors items and assures invoices are paid in a timely manner.  Works with IT staff and leadership to obtain and disseminate resources (computers, cell phones, office phones, etc.).  Tracks Division needs and assures supplies are stocked accordingly.  Plans ahead to assure new employees have computers, cell phones, badges, and other necessary supplies on their first day.  Receives and distributes service and retirement awards and gifts.       

(20%) Prepares and oversees special projects and assignments.  Oversees the planning, implementation, coordination, and tracking of assignments using facilitation skills, project planning tools, and prepares reports utilizing various software, including Microsoft Office. 

(15%) Serves as the CPD Point of Contact (POC) for building and equipment repairs and maintenance concerns. Tracks work orders and follow-ups to ensure orders have been completed and issues effectively resolved.  Coordinates with DSHS Operations and the Texas Facility Commission (TFC) for surplus, property, and building issues. Assigns building access badges and keys to staff.  Maintains updated office and cubicle assignments and information.  Maintains Division copy and fax machines and related supplies, and communicates with maintenance when repairs are needed.         

(15%) Fulfills the Division’s administrative needs.  Answers the Division Office phone and disseminates messages and voicemails for response.  Manages CPD shipping accounts (e.g. FedEx), and uses these services for timely Division Office mailings.  Serves as a resource and trainer for other Shipping Coordinators throughout the Division.  Serves as CPD’s Records Retention and Open Records Coordinator and POC.  Maintains related tracking databases.  Provides technical advice and assistance to Division personnel in administrative policy and procedure matters.  

(10%) Shares CPD Fleet Coordination duties.  Tracks, analyzes, and pays state vehicle tolls; tracks state vehicle mileage and fuel bills; and maintains tracking databases.  Provides support and back-up for new hire and other human resources activities at the Division level.  Assists with new employee onboarding and orientation, as needed.   

(5%) Assists fellow Division Office staff in proper receipt and dissemination of mail, cash receipts, and payroll; maintaining Division-wide organizational charts and contact lists.   Books conference rooms for CPD staff; maintains and equips CPD conference rooms.  Works with print shops for mass printing and annual calendars, and assists Purchasing Coordinators throughout the Division with print shop orders. 

(5%) Other duties as assigned. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• office management, purchasing, and training techniques;
• state government organization and administration;
• state purchasing regulations and policies.

Skill in:

• facilitation, negotiation, conflict resolution, problem solving, and team building;
• project management and task prioritization;
• using software, such as Microsoft Office and internet browsers;
• preparing and editing high level written reports and correspondence;
• providing consultation and technical assistance.

Ability to:

• communicate effectively, both verbally and in writing;
• establish goals and objectives;
• facilitate projects and work effectively with teams;
• maintain effective working relationships with internal and external stakeholders;
• organize and prioritize workload and meet deadlines;
• maintain confidentiality;
• perform work with a high degree of attention to detail;
• take initiative to improve processes;
• develop administrative policies and procedures.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

1. At least four years of experience providing administrative, general office, or clerical support.  Experience in purchasing and processing financial requisitions is preferred; as well as using Microsoft Office at an advanced level, particularly Outlook, Word, and Excel.
2. Graduation from an accredited four-year college or university with a degree in public or business administration; or a field related to Consumer Protection is preferred.

Additional Information:

1. PLEASE NOTE: Your application must demonstrate how you meet the initial selection criteria.
2. This position may require overtime, extended hours, and/or hours outside of the normal 8:00 AM to 5:00 PM, Monday through Friday schedule.
3. Consideration will also be given to known past job performance, if applicable, and prior work history.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form