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Community Service Supervisor (Early Steps)


The Northwest Louisiana Human Services District's mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community-based services while promoting wellness, recovery and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life. 

We are seeking a Community Service Supervisor who is responsible for the supervision of the Regional Early Steps intake operations to ensure timely and consistent implementation of program requirements. Responsible for supervising intake personnel, monitoring referral processing and service coordination activities, ensuring compliance with applicable state and federal requirements, overseeing documentation and data quality, and implementing quality assurance and continuous improvement activities.

Requirements

Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

A bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

  • Provides guidance and technical assistance to staff, assist in the development and implementation of standardized operational procedures, monitors program performance, and coordinates with regional partners to support effective implementation of Early Steps services.
  • Plans, assigns, directs and evaluates the work of intake coordinators and other assigned personnel.
  • Trains intake staff.
  • Conducts supervisory meetings to review referral activity, child records, outstanding actions and issues requiring follow-up.
  • Completes employee performance evaluations and addresses performance concerns in accordance with established personnel procedures. 
  • Oversees regional Early Steps intake operations to ensure referrals and required program activities are completed accurately and within established timeframes.
  • Ensures appropriate coordination of multidisciplinary evaluations and assessments and initial IFSP activities within applicable program requirements. 
  • Implements quality assurance and performance monitoring activities to promote accuracy, compliance, and consistency in regional Early Steps intake operations.
  • Performs administrative and program management activities necessary to support regional Early Steps intake operations.
  • Prepares reports, coordinates implementation of new policies, procedures and electronic system enhancements.
  • Monitors and approves leave requests, time statements, travel and expense accounts for subordinate staff before submitting to District Office. 


Position-Specific Details:

Appointment Type: Job Appointment of no more than 4 years.
 (This vacancy is being announced as a Classified Position and will be filled as a Job Appointment of no more than 4 years that may be converted to a Probationary Appointment at a future date). 

Career Progression: This position will be filled as a Community Service Supervisor.

Work Schedule: Work hours are 8:00 am - 4:30 pm, Monday -Friday.  
Location: This position will be with the NW LA Human Services District -Developmental Disabilities Office located at 3018 Old Minden Rd, Bossier City, LA 71112.

Compensation: The minimum and maximum pay levels for the position is listed below:
  • Community Service Supervisor (SS-417) -$26.29/hour minimum - $47.38/hour maximum 
 
**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and 
not the maximum amount we are allowed to pay a new hire. 


How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.    

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:
For further information about this vacancy, contact:
NW LA Human Services District
Human Resources     
1310 N Hearne Ave     
Shreveport, LA 71107     
318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. 
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
Date Posted
11/13/2026
Job Reference
228445 NLHSD CSSup ES 111226
Organization
LDH- Northwest Louisiana Human Services District
Location
Bossier City, LA 70802
Category
Project/Program Management
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