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Community Service Professional 3


The Northwest Louisiana Human Services District's mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community based services while promoting wellness, recovery and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life. 

We are seeking a Community Service Professional whose primary function of work involves the responsibility of providing Support Coordination through the Family Support Program for those developmentally disabled individuals who have been deemed eligible in accordance with the Louisiana MR/DD Law definition, to receive services through the DD Agency.

Requirements

Six years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

Six years of full-time work experience plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

A bachelor's degree plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus two years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here. 

Job Duties:

  • Provides assistance and supportive services to individuals and their families in developing service plans (plans of support) including identification of goals and appropriate services, making recommendations for specific support needs. 
  • Implements the developed service plan and monitors compliance by providers, family members and others to ensure the supports are delivered satisfactorily.
  • Serves as liaison and coordinator between individuals, their families, the community, and service providers.
  • Prepares monthly reports, maintains records, and conducts correspondence relevant to area of specialty.
  • Prepares appeals packages for submission to the Division of Appeals an participate in appeal hearings by presenting evidence for agency decision. 
  • Assesses home environment, living situation, and the abilities of individuals and families to determine the need for support services; also determines if other agency referrals are necessary for crisis intervention.
  • Work-up new cases received form the Flexible Family fund waiting list upon arability of a slot.
  • Manages a caseload of families with children who have severe/profound developmental disabilities that receive a monetary payment to offset the costs of the child remaining at home. 
  • Send and receive correspondence regarding supporting documents; educate families about FFF program and the requirements of stipend recipients in order to avoid termination of monies; conduct screenings by use of intellectual Developmental Disabilities (IDD) Screening checklist and Intellectual/Developmental Severity Screening Instrument (IDDSSI) to determine severity of the Child's disability; complete FFF Agreements; complete quarterly monitoring and make determination of annual re-certifications; monitor and make documentation within the database system. 


Position-Specific Details:

Appointment Type: Job Appointment of no more than 4 years.
 (This vacancy is being announced as a Classified Position and will be filled as a Job Appointment of no more than 4 years that may be converted to a Probationary Appointment at a future date). 

Career Progression: This position will be filled at the Community Service Professional 3 level.

Work Schedule: Work hours are 8:00am - 4:30pm, Monday -Friday.  
Location: This position will be with the NW LA Human Services District -Developmental Disabilities Office located at 3018 Old Minden Rd, Bossier City, LA 71112.

Compensation: The minimum and maximum pay levels for the position is listed below:
  • Community Service Professional 3 -$22.96/hour minimum - $41.38/hour maximum 
 
**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire. 

How To Apply: 
No Civil Service test score is required in order to be considered for this vacancy.    

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact:
NW LA Human Services District
Human Resources     
1310 N Hearne Ave     
Shreveport, LA 71107     
318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring and retention of individuals with disabilities.
 
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
Date Posted
07/08/2026
Job Reference
223112 CSP3 DD 07072026
Organization
LDH- Northwest Louisiana Human Services District
Location
Bossier City, LA 70802
Category
Mental Health/Social Services
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