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Community Service Professional 1, 2, or 3 (Early Steps)


The Northwest Louisiana Human Services District's mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community based services while promoting wellness, recovery and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life. 

We are seeking Community Service Professionals who will be responsible for coordinating intake and referral activities for individuals and families seeking access to Early Steps and other developmental disability services and supports, as applicable. Responsibilities include receiving and processing referrals, gathering and documenting intake information, identifying potential service needs, providing information regarding available programs and community resources, and facilitating referrals to appropriate service systems. 

Requirements

Four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

Six years of full-time work experience plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

A bachelor's degree plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

  • Provides intake and referral processing. Receives, reviews, and processes referrals for individuals seeking access to Early Steps and other designated OIDD programs.
  • Serves as initial point of contact for individuals, families, healthcare providers, community organizations, and other referral services.
  • Obtains and documents demographic information, referral details, presenting concerns, and other information necessary to initiate the intake process. 
  • Reviews referrals and enters and maintains information in designated electronic system.
  • Completes preliminary intake interviews and gathers information to identify potential service needs and available supports. 
  • Assists individuals and families in understanding program processes, referral requirements and next steps.
  • Responsible for Service Coordination and Interagency Collaboration which is coordinating with regional personnel, service providers, and community partners to facilitate appropriate referrals and continuity of services.
  • Maintains accurate intake records and supports quality assurance activities to promote consistent implementation of intake procedures.


Position-Specific Details:

Appointment Type: Job Appointment of no more than 4 years.
 (This vacancy is being announced as a Classified Position and will be filled as a Job Appointment of no more than 4 years that may be converted to a Probationary Appointment at a future date). 

Career Progression: This position will be filled as a Community Service Professional 1, 2, or 3.

Work Schedule: Work hours are 8:00am - 4:30pm, Monday -Friday.  
Location: This position will be with the NW LA Human Services District -Developmental Disabilities Office located at 3018 Old Minden Rd, Bossier City, LA 71112.

Compensation: The minimum and maximum pay levels for the position is listed below:
  • Community Service Professional 1 (SS-412) -$18.75/hour minimum - $33.78/hour maximum
  • Community Service Professional 2 (SS-413) -$20.06/hour minimum - $36.14/hour maximum
  • Community Service Professional 3 (SS-415) -$22.96/hour minimum - $41.38/hour maximum
 
**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and
not the maximum amount we are allowed to pay a new hire. 


How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.    

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact:
NW LA Human Services District
Human Resources     
1310 N Hearne Ave     
Shreveport, LA 71107     
318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring and retention of individuals with disabilities.
 
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
Date Posted
11/13/2026
Job Reference
228446 NLHSD CSP1-3 ES 111226
Organization
LDH- Northwest Louisiana Human Services District
Location
Bossier City, LA 70802
Category
Mental Health/Social Services
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