Clerk II

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Clerk II 
Job Title: Clerk II 
Agency: Dept of State Health Services 
Department: TX Ctr for Infectious Disease 
Posting Number: 20582 
Closing Date: 11/26/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $2,917.00 - $3,404.91 
Pay Frequency: Monthly
Salary Group: TEXAS-A-09 
Shift: Compressed Weekend 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: Texas Center for Infectious Disease 
Job Location City: SAN ANTONIO 
Job Location Address: 2303 SE MILITARY DR 
Other Locations: San Antonio 
MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X 
8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS 
 
 

Brief job Description: 

Clerk II works under the direction of the Director of Inpatient Services with moderate supervision, limited latitude for the use of initiative and independent judgment. Performs routine (journey-level) clerical work related to the day-to-day operation of an inpatient unit or other support services. Work involves contact with patients, families, and hospital staff. Responsibilities include assisting patients’ electronic health record and medical record tasks, processing forms, providing information and maintaining detailed records and files. May occasionally provide patient escort or transportation when needed.

Essential job Functions (EJFs): 

1. Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift, and overtime per agency leave policy, and performs other duties as assigned.

2. Provides assistance to hospital staff, patients, and their families/visitors, providing information and direction

3. Sets up, maintains, duplicates, tracks, matches, thins records and files in accordance with established procedures.

4. Files and maintains supplies, forms, documents, and reports.

5. Completes and processes forms, letters, other records, and charts in accordance with established procedures.

6. Performs data entry and retrieval. May prepare charts, graphs, and tables.

7. Assist nursing staff with admission and other electronic health record processes.

8. Place work orders when necessary and follow up to ensure completion.

9. May maintain office schedules, appointments, and perform backup administrative duties.

10. Answers telephones, takes messages, and responds to inquiries for routine information. To include answers call bells.

11. May arrange the scheduling, transfer, and display of surplus property; and may assist in conducting a physical inventory.

12. Uses computer applications such as spreadsheets, Microsoft Word, email, and database software in performing work assignments.

13. May provide patient escort and transportation to events or medical appointments as needed on and off campus. Performs related work as assigned.

15. Other duties as assigned include, but are not limited to, actively participating and serving in a supporting role to meet the agency’s obligations for disaster response and recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and location.

Knowledge, Skills and Abilities (KSAs):

1.Knowledge of standard office and administrative procedures, including proper spelling, punctuation, grammar, basic arithmetic, business terminology, methods, and systems.

2.Skill in the use of computers, office software applications, electronic record systems, and standard office equipment.

3.Ability to prepare, organize, maintain, and retrieve records, files, forms, and reports accurately and confidentially.

4.Ability to communicate effectively and professionally with patients, families, visitors, healthcare providers, and other staff.

5.Ability to organize and prioritize multiple assignments while maintaining accuracy and meeting established deadlines.

6.Ability to follow established policies, procedures, and instructions and to exercise appropriate judgment within assigned responsibilities.

7.Ability to assist with the movement or transfer of supplies and equipment and, when assigned, provide safe patient escorts or transportation in accordance with established procedures.

Registrations, Licensure Requirements or Certifications:

Valid Texas driver’s license. REQUIRED

Current Texas Nurse Aide certification in good standing. PREFERRED

Initial Screening Criteria:

Graduation from an accredited high school or equivalent. REQUIRED

Experience performing general clerical or administrative support duties. REQUIRED

Experience performing clerical or administrative support duties in a hospital, healthcare, or clinical setting. PREFERRED

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks, including Nurse Aid, Medication Aide, and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine-preventable. As a result, state hospital policy requires employees to be vaccinated according to their level of contact with individuals. In the event you choose not to be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form