Child Support Case Manager

The Iowa Department of Health and Human Services (HHS), Child Support Services (CSS), has a wonderful opportunity as a Child Support Case Manager (Job Classification: Child Support Recovery Officer) in Mason City, IA.  At CSS, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotion support for their children and build relationships with the parents to ensure they are successful.  If you are a highly motivated and organized individual with a passion for helping others, this job is for you!

Hours, Work Location and Requirements:

This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM.  Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from the office as scheduled, and from home.  This position is located at the Mason City CSS office located at 525 9^th St Ste 2, Mason City IA 50401-5809.

Job Duties:

• Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
• Manage an assigned caseload. Prioritize tasks and time to meet established performance goals and critical deadlines.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Build strong working relationships with parents and help them overcome any reluctance to cooperate with Child Support services and programs in order to ensure their success. 
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the state of Iowa.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

The ideal candidate will have strong experience with:

• Critical thinking skills and executing complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Adjust and adapt to work pressures, changing situations with ease. 
• Strong organizational skills and attention to detail. 
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation. 
• Managing multiple deadlines. 
• Extreme accuracy in mathematical calculations and timelines.

Additional Requirements

• This position requires the completion and successful passing of a level 5 criminal background check, including fingerprinting.
• This position requires occasional travel.  A valid driver's license is required to utilize our state vehicles that may be used for travel outside of the office as needed.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. 

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks
Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

What Mason City has to offer:

This position is located at the Mason City CSRU office which is near downtown Mason City.  It offers convenient access to a hospital, medical offices, banks, library, restaurants, and other services.  Mason City is rich in history and music as it is the hometown of Meredith Wilson, the writer and composer of the musical, The Music Man; Bill Baird, a famous puppeteer; and has historic buildings designed by Frank Lloyd Wright.  Mason City has great public and private schools as well as a local community college, NIACC - North Iowa Area Community College.    Mason City offers something for everyone from shopping to parks to racing to theater and much more.  Some of the local attractions include:

• The North Iowa Band Festival – annual music festival
• Music Man Square and Music Man Footbridge
• Historical architecture - Park Inn Hotel, Stockman House, Rock Crest-Rock Glen
• Museums - Charles H. MacNider Art and Kinney Pioneer   
• Veterans Monument
• Outdoors - Lime Creek Nature Center, East Park, and Prairie Land Trail
• Mason City Bikeways (recreational trails for biking)
• Adult and Children’s community theaters
• Mini golf and Indoor Golf
• Aquatic Center
• Motor Speedway

How to Apply:

For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.