Amendments Group Manager

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Amendments Group Manager 
Job Title: Manager IV 
Agency: Dept of State Health Services 
Department: VS Amendments&Issuance Branch 
Posting Number: 18259 
Closing Date: 07/08/2026 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Range: $5,797.66 - $6,887.70 
Pay Frequency: Monthly
Salary Group: TEXAS-B-25 
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DHR) 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

Manager IV in Vital Statistics Section works under limited supervision of the Amendments and Issuance Branch Director, with moderate latitude for the use of initiative and independent judgment. Performs highly complex managerial work overseeing the daily operations and activities of the Amendments Group, comprised of Managers, Program Specialists, and Customer Service Representatives. Manages day-to-day activities in vital records, vital statistics, and customer service. Confers with executive management to develop strategic plans and long- and short-term goals for the department. Oversees special investigations, program analyses, research studies, and internal audits. Oversees the implementation of changes resulting from new legislation.

Oversees the preparation of weekly management and productivity reports and studies related to the Amendments Group. Acts as liaison regarding legislative, media, and public inquiries on vital records. Acts as liaison and provides consultation and technical assistance to customers and stakeholders including local registrars, county clerks, funeral directors, birth registrars, midwives, doctors, and justices of the peace. Advises and consults with the Amendments and Issuance Branch Director on non-standard applications or inquiries on vital records and vital statistics.

Establishes goals and objectives, develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. Manages staff development, activities, and personnel matters. Assesses and provides training, curricula, methods and materials to meet production goals and program objectives. Provides input in the development of policies and procedures, and monitors compliance with policies and procedures. Provides advanced technical expertise and consultation regarding questions related to vital records, vital statistics, and customer service. Identifies areas of needed change and makes recommendations to improve operations. Prepares management and productivity reports.

Maintains an understanding of Texas statutes, policies & procedures, rules & regulations and provides guidance to staff. Manages processing of Vital Records, work relating to Texas Statutes, and Rules & Regulations for administrative staff, the public, local registrars & governmental officials, and issuance of verification or certificates of vital records. Handles Legislative contacts & analysis of Legislative bills. Provides ongoing monitoring, review, & evaluation of Vital Statistics case management operations, to ensure compliance with all laws and regulations.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

35% Manages activities of Amendments Group staff which include providing direct assistance to customers by disseminating complex technical information via telephone, direct contact, E-mail or correspondence; reviewing, evaluating, and making technical decisions regarding vital records; and ensuring compliance with Texas statutes, rules, regulations, policies and procedures. Oversees preparation of productivity and management reports and studies. Oversees Amendments Group special investigations, research studies, and internal audits which include fact gathering and documenting information; researching the issue/situation; conducting interviews/meetings and making recommendations. Establishes goals and objectives, schedules, and evaluation activities for the Amendments Group.

30% Directly supervises a multidisciplinary Amendments Group staff. Supervision includes screening, interviewing and hiring positions, assigning work, developing performance standards, completing performance evaluations, and counseling, recommending personnel or disciplinary actions and leave approvals. Manages staff development to ensure and encourage high standard of work output. Works on continuous process improvement in assigned work areas.

25% Advises and consults with the Amendments and Issuance Branch Director on non-standard applications or inquiries on vital records and vital statistics. Advises the Amendments and Issuance Branch Director on production status and program development of Amendments Group activities on a regular basis and recommends procedures for more effective utilization and/or corrective actions. Handles legislative, media, and public inquiries. Represents the business functions of Vital Statistics at meetings, hearings, trials, conferences, and seminars, or on boards, panels, and committees.

10% Performs other related duties, as assigned. Performs duties in the absence of the Amendments and Issuance Branch Director. Other duties as assigned may include actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or COOP activation. Such participation may include an alternate shift pattern assignment and/or location. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department.

Knowledge of the principles and practices of public administration and management. 

Specialized knowledge of vital statistics statutes, rules, security policies, program software, and public health initiatives related to the issuance of and/or correction to vital records.

Thorough knowledge of the principles and practices of effective personnel supervision and project management.

Knowledge of public administration and management techniques.

Skill in:

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Skill in the use of a computer and applicable software. (MS Office Suite to include spreadsheets, database management and graphics)

Skill in organizing program training activities

Skill in establishing goals and objectives for multiple program activities.

Skill in developing schedules, establishing priorities, and developing standards of quality assurance for achieving program goals.

Skill in public speaking and making presentations to large and diverse groups.

Skill in effective verbal and written communications with staff, vendors, internal and external customers,

establishing and maintaining effective working relationships with agency staff, partners and the public.

Skill in preparing concise highly advanced program management and productivity reports.

Skill in handling and managing confidential information.

Skill in analyzing and evaluating highly complex program and policy issues.

Skill in implementing continuous improvement methodologies on assigned projects.

Skill in the use of performance measures, surveys and statistical data analysis.

Ability to:

Ability to interpret public health laws, regulations, and recommendations for vital statistics and vital records.

Ability to manage business function, division, or department activities.

Ability to establish goals and objectives.

Ability to devise solutions to administrative problems.

Ability to develop and evaluate administrative policies and procedures.

Ability to prepare reports.

Ability to communicate effectively.

Ability to supervise the work of others.

Ability to plan, assign, coordinate and supervise the work of staff and evaluate performance.

Ability to evaluate situations and make sound decisions based on evidence and facts.

Ability to coordinate and maintain effective working relationships with local, state and federal agencies to ensure compliance with laws and regulations relevant to vital record issuance and filing.

Ability to review, analyze and execute organizational plans.

Ability to testify at hearings and present complex information to a variety of audiences.

Ability to identify problems, evaluate alternatives, and implement effective solutions.

Ability to lead workgroups, projects, and meetings.       

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Four years’ experience interpreting local, state, and federal statutes, policies and procedures, or rules and regulations.

Four years’ experience working with highly confidential or Vital Records.

Four years’ experience communicating verbally and in writing with diverse professionals, customers, government officials or the general public.

Four years’ work experience developing reports and presentations using Microsoft Word, Excel, Visio, PowerPoint. 

Additional Information:

This position is required to be on-site and to ensure business continuity, daily attendance is key.

To be considered for an interview, applicants must demonstrate a clear match to all initial criteria. Applicants must submit to and pass a fingerprint-based criminal background check upon offer of employment.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form