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Administrative Program Director 2 (Operations Director)


The Northwest Louisiana Human Services District's mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community-based services while promoting wellness, recovery, and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is that the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life. 

We are seeking an Administrative Program Director to serve as the Operations Director for the District that directly reports to the Executive Director. This positions has primary responsibility for the following administrative programs: Safety/Risk Management; Emergency Preparedness; Property Control; Fleet Management; Property Leases; Telecommunications; Record Retention; Clinic Licensure; Corporate Compliance; National Voter Registration Act (NVRA) Coordinator; and Data Privacy/HIPAA Compliance. 

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
Selected Core Competencies:
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, wellsupported conclusions.

Selected Preferred Competencies:
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

Requirements

Six years of experience in administrative services; OR

Six years of full-time work experience in any field plus three years of experience in administrative services; OR

A bachelor's degree plus three years of experience in administrative services; OR

An advanced degree plus two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Oversees the Operations Department which includes Information Technology (IT), Maintenance, and Security.

Serves as Property Control Manager over 5 facilities with physical inventory of over $519,000. Assigns property control tag numbers, manages the Asset Management System, annual inventory, establishes and maintains files and establishes internal procedures to maintain control and accountability of movable property.

Serves as Fleet Manager over 8 vehicles. Assures vehicles are operable and maintained according to state polices and laws, prepares monthly vehicle reports and enters data into the Louisiana Asset-Work system, works with Maintenance to ensure vehicles receive monthly maintenance checks, annual inspections and repairs as needed.

Serves as Emergency Preparedness for District. Directs all activities of the Districts Continuity of Operations Plan which involves developing and maintaining the readiness of facilities for emergency response activities, Develops and maintains the emergency preparedness continuity of operations plan, Negotiates any Memoranda of Understandings between the District, State or Special needs shelter. Serves a member of the state and district Emergency Preparedness Team.

Serves as Corporate Compliance Officer which entails oversight of the District's Corporate Compliance Plan by ensuring District operations are executed according to the plan through organized, ongoing, and comprehensive reviews.

Serves as Risk Management/Safety Officer. Directs ongoing activities necessary to ensure the district compliance with statewide Office of Risk Management Loss Prevention Program, monitors of general safety program, safety meetings, inspections, investigations, analysis, hazardous materials, emergency preparedness, driver safety, equipment, and key control.

Serves as Property Lease Manager which coordinates all aspects of lease administration for 3 facilities.

Serves as OTM Coordinator which directs, coordinates and manages all authorizations for telephone repairs, changes in services, and installation of new equipment/lines. Deals with building security monitoring company, updates access records, testing of system and distributes office keys.

Serves as Clinic Licensure Coordinator which prepares and submits clinic licensure applications, coordinates inspections by Fire Marshall, LDH, and Health Standards.

Serves as Records Retention Coordinator which consists of ensuring records are properly maintained, submits request for approval to destroy records per retention schedule, and coordinates storage of records needing long-term storage.

Serves as NVRA Coordinator which manages and oversees NVRA retention, reporting and training.

Part of the Senior Leadership Team of the District and Supervises 2 employees directly in the IT and Maintenance sections. Functionally supervises the 5 Security Guards.

Position-Specific Details:

Appointment Type: Probational, Promotional
Career Progression: This position will be filled as an Administrative Program Director 2
Work Schedule: Work hours are 8:00 am - 4:30 pm, Monday -Friday. May have nights and weekend duties as needed.
Location: This position will be with the NW LA Human Services District - Shreveport Behavioral Health Clinic located at 1310 N Hearne Ave, Shreveport, LA.
Compensation:  The minimum and maximum pay levels for the position are listed below:

  • Administrative Program Director 2 -  $27.08/hour - $53.14/hour
**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career, and
not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.    

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:
For further information about this vacancy, contact:
NW LA Human Services District     
Human Resources     
1310 N Hearne Ave     
Shreveport, LA 71107     
318-676-5111    

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. 
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
Date Posted
10/21/2026
Job Reference
227568 NLHSD AdmPrgDir2 101926
Organization
LDH- Northwest Louisiana Human Services District
Location
Shreveport, LA
Category
Executive
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