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Administrative Coordinator 1, 2, or 3 (Receptionist/Scheduling Specialist)


The Northwest Louisiana Human Services District's mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community-based services while promoting wellness, recovery, and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is that the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life. 

We are seeking an Administrative Coordinator (Receptionist/Scheduling Specialist) to serve as an integral member of the administrative services and service delivery teams, working closely with direct service provider staff, supervisors, and clients at the Minden Behavioral Health Clinic.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Requirements

No experience or training is required.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Serves as receptionist/scheduling specialist for Minden Behavioral Clinic.

Answers all incoming calls to clinic. Determines disposition, keeps documentation of calls and actions taken.

Triage calls requesting services, cancellations, reschedules or routes to designated clinical staff.

Schedules, cancels, and reschedules appointments for all clients served.

Enters standard appointment information into the master calendar. Communicates with all direct care staff and notifies staff of status of all appointments.

Serves as Medical Records Custodian. Maintains all active/inactive client charts; pulling, retrieving and filing client charts.

Delivers mail to outgoing pick up point, sorts and distributes incoming mail and faxes, lab test results, prepares and mails appointment letters and fail letters.

Serves as back-up for client fee assessments/accounting duties.

Position-Specific Details:

Appointment Type: Probational, Promotional
Career Progression: This position may be filled as an Administrative Coordinator 1, 2, or 3
Work Schedule: Work hours are 8:00 am - 4:30 pm, Monday -Friday. 
Location: This position will be with the NW LA Human Services District - Minden Behavioral Health Clinic located at 502 Nella St. Minden, LA.
Compensation: Based on level of qualifications and experience.
The minimum and maximum pay levels for the position are listed below:

  • Administrative Coordinator 1 -  $10.50/hour - $18.00/hour
  • Administrative Coordinator 2 -  $12.03/hour - $20.61/hour
  • Administrative Coordinator 3 - $13.77/hour - $23.59/hour
**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career, and
not the maximum amount we are allowed to pay a new hire.

How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.    

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:
For further information about this vacancy, contact:
NW LA Human Services District     
Human Resources     
1310 N Hearne Ave     
Shreveport, LA 71107     
318-676-5111    
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. 
This agency participates in the E-Verify system for verification of citizenship and employment authorization.

Date Posted
10/20/2026
Job Reference
227570 NLHSD AC1-3 Mi 101926
Organization
LDH- Northwest Louisiana Human Services District
Location
Minden, LA 71055
Category
Administrative
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