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Vital Records Registration Team Lead

Internal Number: DOH8802

As the Vital Records Registration Team Lead, you will help keep Washington’s vital records systems accurate, reliable, and running smoothly. You will serve as a key technical and program resource for the Washington Health and Life Events System and the Electronic Death Registration System, supporting the professionals who rely on these tools to do critical public health work.

Key Responsibilities:

  • Provide leadership and coordination for electronic birth and death registration systems
  • Interpret and apply laws, rules, and policies related to vital records registration
  • Plan and support improvements to electronic systems and business processes
  • Manage system access and security permissions for statewide users
  • Respond to customer questions and resolve technical issues by phone and email
  • Troubleshoot system problems and coordinate fixes with IT partners
  • Test and validate system updates and enhancements
  • Develop training materials and guide users on processes and tools
  • Serve as a point of contact during system outages or emergencies
  • Support continuity of operations to ensure mission critical functions continue
  • Option 1: Six (6) years of experience in application support, systems administration, technical consulting, or program operations that involved tasks or duties such as supporting users, managing system processes, and coordinating with technical teams.
  • Option 2 : A bachelor’s degree in public administration, information systems, health informatics, computer science, business administration, or a closely related field, AND two (2) years of experience in application support, systems administration, technical consulting, or program operations that involved tasks or duties such as supporting users, managing system processes, and coordinating with technical teams.

Additional Required Knowledge, Skills, Abilities, and Experience:

  • Experience supporting users and troubleshooting system or application issues to resolution
  • Experience interpreting policies, rules, or procedures and applying them to business or system processes
  • Ability to coordinate system testing, validate fixes, and support system releases or updates
  • Skilled in creating and maintaining clear documentation, procedures, and training materials
  • Ability to communicate technical information clearly to non-technical users
  • Experience working with access controls or system permissions in secure systems
  • Proficient in using ticketing or issue tracking tools to document and escalate system issues
  • Proficiency in Microsoft Office tools including Word, Excel, PowerPoint, and Outlook
  • Skilled in conducting internet and database research
About Washington State Department of Health
Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day. We help ensure a safer and healthier Washington by: Working to improve health through disease and injury prevention, immunization, and newborn screening Providing health and safety information, education and training so people can make healthy choices Promoting a health and wellness system where we live, learn, work, play and worship Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies
Connections working at Washington State Department of Health
More Jobs from This Employer
https://govphcareers.astho.org/jobs/21992240/vital-records-registration-team-lead

Date Posted
01/22/2026
Job Reference
21992240
Organization
Washington State Department of Health
Location
Tumwater, WA
Category
Information Technology
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