Training and Support Specialist

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list. 

The Iowa Department of Health and Human Services (HHS), Division of Aging and Disability Services, Bureau of Community Integration is seeking a Social Worker 3, Training and Support Specialist to join our team!

Join the Iowa Department of Health and Human Services, Division of Aging and Disability, Targeted Case Management (TCM) team as a Social Worker 3 – Targeted Case Management (TCM) Training and Support Specialist. In this role, you’ll empower staff through training, ensure quality services for individuals with disabilities, and provide expert guidance on complex cases. If you’re passionate about improving lives and driving excellence in social work, we’d love to have you on our team! 

Position Details: 

•Location: This position may be based in Independence or Dubuque, Iowa. Final location to be determined upon hire. This position serves multiple counties.

•Schedule: Monday–Friday, 8:00 AM–4:30 PM (flexible schedule).

•Travel: Travel is expected with occasional overnight travel; valid driver’s license and reliable vehicle required. Mileage reimbursed per DAS State Accounting Enterprise procedures.

What You’ll Do 

•Lead Training & Development: Design and deliver engaging training curriculum for new TCM staff, focusing on the populations served, case management standards, best practices, and supporting individuals of all ages in home and community based settings.

•Quality Assurance: Serve on the TCM Training and Support Team, reviewing case records and providing feedback to maintain high standards of care.

•Expert Consultation: Offer guidance and case management assistance on complex cases, assist supervisors with staff development, and provide ongoing support and assistance to case managers.

•Direct Support: Deliver intensive case management services for clients with challenging needs and provide coverage as needed.

•Collaboration & Innovation: Work closely with supervisors and team members to improve processes, enhance service delivery, to maintain best practices and support the Unit with meeting state and federal regulations.

Why You’ll Love This Role 

•Make a meaningful impact by helping individuals access essential medical, social, housing, and educational services.

•Collaborate with a mission-driven team committed to quality and innovation in case management.

•Enjoy a flexible schedule, opportunities for professional development, and a supportive work environment.

What We’re Looking For 

•Strong skills in training, communication, and problem-solving.

•Case Management experience with a strong understanding of disabilities, the populations HHSTCM serves, and the Medicaid Home and Community Based Waivers.

•Ability to manage multiple priorities, analyze complex information, and maintain accurate documentation.

•Experience in team leadership and staff development.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. 

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position. 

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.