THCIC Director

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: THCIC Director 
Job Title: Director I 
Agency: Dept of State Health Services 
Department: Health Care Data 
Posting Number: 16125 
Closing Date: 05/08/2026 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Range: $6,377.50 - $8,840.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-26 
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 
97E0,SEI15 
 
 

Brief Job Description:

The Texas Department of State Health Services (DSHS) seeks highly qualified candidates to fill the Texas Health Care Information Collection (THCIC) Director position within the DSHS Center for Health Statistics (CHS).  The position offers an exciting opportunity to help modernize the work of a productive team and lead that team into its future. The position is an excellent chance to be an innovative leader and make a substantial impact on how valuable public health data are used.  

The purpose of the Center for Health Statistics is to make a difference every day by delivering public health data to meet public health practice and research needs. Becoming part of CHS means joining a dynamic team centered around disseminating data to help with public health decision making across Texas and beyond.

The position provides advanced direction and guidance to operating the THCIC unit within the Center for Health Statistics (CHS). Ensures the unit runs smoothly and efficiently as possible while meeting customer needs. Provides advanced direction, technical leadership, consultation, and expertise to unit operations and planning. Initiates, designs, implements, coordinates, and evaluates better business practices within the unit.  Establishes specific unit strategies and ensures strategic goals and objectives are cascaded down from DSHS and CHS strategic planning. Develops and implements an employee engagement strategy for the unit and applies best practice related to recruitment, hiring, ways to build strong teams, develop staff, and retain employees. Designs and implements strategies to ensure all data and analyses are reliable, accurate, available, accessible, complete, and timely. Supervises the work of unit staff and manages the unit budget.  Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

EJF 1: Business Function Oversight (35%)

Provides advanced leadership and oversight of the day‑to‑day operations of the Texas Health Care Information Collection (THCIC) within the Center for Health Statistics. Oversees all business functions unique to the unit, including data acquisition and processing; training of facilities, vendors, and contractors on submission requirements; research and data reporting; and rules and policies related to data submission, correction, certification, transfer, protection, and reporting. Develops, implements, and documents THCIC rules and policies to ensure alignment with applicable state and federal statutes, regulations, and agency requirements. Works collaboratively with internal leadership, legal counsel, HHSC, executive management, administrative contractors, and external stakeholders to design and implement data collection processes for over 1,600 healthcare facilities statewide. Oversees the development of specialized reports, quality and utilization measures, new data reporting tools, and the collection and distribution of Healthcare Effectiveness and Data Information Set (HEDIS) data.

EJF 2: Personnel Oversight (15%)

Plans, assigns, and supervises the work of a team of technical staff whose responsibilities may include research and analytics, systems oversight, program and contract management, compliance monitoring, training, and web or data dissemination functions. Organizes workflow; establishes priorities; and ensures employees clearly understand assigned duties and performance expectations. Monitors productivity and performance; provides coaching, feedback, and corrective action as needed; and supports ongoing professional development. Maintains appropriate staffing levels by leading recruitment, selection, onboarding, training, succession planning, and staff development activities to support operational, strategic, and statutory objectives.

EJF 3: Business Process Improvement Implementation (10%)

Leads continuous quality improvement initiatives and evaluates unit activities, workflows, and business functions to identify gaps, inefficiencies, and opportunities for improvement. Develops and implements process improvements that strengthen THCIC program performance, enhance operational efficiency, and improve customer service. Designs and applies strategies to streamline internal processes, maximize staff productivity, and support timely, accurate, and appropriate access to data for authorized users and the public, consistent with the program’s statutory purpose.

EJF 4: Strategic Oversight (10%)

Establishes and maintains a strategic vision for the unit that aligns with DSHS and Center for Health Statistics strategic goals. Develops action plans, performance measures, and timelines to ensure strategic objectives are achieved, with particular emphasis on data dissemination, transparency, and revenue‑generating strategies. Identifies emerging needs, risks, and opportunities and makes strategic recommendations to the Director of the Center for Health Statistics and executive leadership to improve THCIC operations, streamline processes, and expand access to high‑value public health data.

EJF 5: Employee Engagement Strategy Oversight (10%)

Develops and implements an employee engagement strategy that promotes a collaborative, high‑performing work environment and supports recruitment, retention, and staff development. Applies best practices to build strong, effective teams and foster leadership capacity across the unit. Utilizes staff feedback tools, including the Survey of Employee Engagement and other performance indicators, to guide engagement initiatives and strengthen the unit’s ability to deliver reliable, timely, and relevant public health data in support of the Center’s mission

EJF 6: Data quality control strategy oversight (10%)

Designs and implements strategies to ensure all data and analyses are reliable, accurate, available, accessible, complete, and timely. Establishes adequate controls to ensure proper data quality. Implements best practices to maintain a high quality of information. Documents all quality control procedures and processes.

EJF 7: Budget and Contract Oversight (5%)

Oversees and manages the unit budget, fiscal year spending plans, and expenditures to ensure resources are aligned with strategic goals, statutory responsibilities, and program priorities. Assesses budget needs; monitors expenditures; and provides financial oversight to support THCIC operations. Assists in the development, oversight, and management of administrative contracts and other agreements related to unit operations, data collection, and service delivery.

EJF 8: Other Duties (5%)

Performs other duties as assigned to support agency goals and priorities. Represents the Center and THCIC, as assigned, in internal and external meetings, committees, and professional forums as a subject matter expert in healthcare data collection, analysis, and dissemination.

Knowledge, Skills and Abilities (KSAs):

Knowledge of data communication and dissemination best practices

Knowledge of health, healthcare and public health data, programs and practice

Knowledge of process improvement and quality assurance processes and methods

Knowledge of strategic planning, budget management, human resource management and project management

Knowledge of the agency’s’ organization and strong understanding of all public health programs

Knowledge of the principles of leadership and how to effectively interact with various leadership styles

Knowledge of data quality control and assurance practices, principles, and techniques.

Knowledge of principles of research, advanced data analysis, and data dissemination

Knowledge of the Texas Legislature and associated statutes and rules

Skill in providing senior‑level leadership and oversight of complex, multi‑function programs

Skill in managing, analyzing, and disseminating large and complex datasets

Skill in developing, implementing, and evaluating policies, procedures, and operational strategies

Skill in establishing plans, performance measures, objectives, and goals aligned with organizational strategy

Skill in staff recruitment, supervision, engagement, development, and retention

Skill in managing multiple and competing priorities in a dynamic environment

Skill in identifying problems, evaluating alternatives, and implementing effective solutions

Skill in developing, managing, and overseeing budgets and contracts

Skill in establishing and maintaining effective working relationships with internal leadership, external stakeholders, contractors, and partners

Skill in clear, concise written and oral communication, including executive briefings and public presentations

Ability to direct and organize complex program activities and business functions

Ability to analyze complex information and exercise sound judgment in making critical decisions and recommendations

Ability to gather, assemble, correlate, and analyze facts to develop workable solutions

Ability to effectively supervise staff and foster a collaborative, high‑performing work environment

Ability to train, lead, assign, and prioritize staff workloads

Ability to oversee complex budgets and determine appropriate spending plans

Ability to balance data accessibility, transparency, and confidentiality requirements

Ability to serve as a subject matter expert representing the program in internal and external forums

Ability to implement best practices and methods to continually improve customer service and program performance

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Management, supervisory or team lead experience. Experience in managing customer relations and delivering project outcomes. Experience in disseminating data to a wide variety of audiences. Experience working with data collection projects involving multiple stakeholders and sources. Experience conducting statistical analysis or program evaluation. Experience with health and human services programs and functions. Experience building and leading effective teams.

Additional Information:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form