Technician III - Certification Specialist - 1776

Minimum Qualifications
In order to be included in the applicant pool you must meet one of the following conditions:
Requires Three (3) years of experience in an occupational field related to the work in Vital Records documentation and management. 

This experience must be substantiated within the Work Experience section of your application. "See Resume" will not be accepted. In addition, part-time work will be prorated.

Substitution
College, university or non-correspondence school course work in business, public health, research, or closely- related degree may substitute on a year-for-year basis for the call center experience.

A copy of your transcript must be submitted at the time of application (Unofficial transcripts are acceptable).

Conditions of Employment:

• A pre-employment background check will be conducted as part of the selection process. 

Preferred Qualifications and Essential Competencies:
The preferred experience, competencies, and abilities are highly desirable for this position and will be considered in selecting the successful candidate:

• Experience in vital records setting 
• Relevant years of State service shall be considered.
• Experience with interpreting statutes and in a work environment in which laws, rules, and regulations are put into place on a daily basis.
• Ability to be flexible in rapid and frequent change
• Experience dealing with difficult or upset customers and prior work in a fast paced environment while maintaining a professional attitude
• Ability to work independently while also being able to collaborate within a team and great teamwork skills
• Meticulous attention to detail 
• Strong organization, prioritization and self-motivation skills 
• Spanish-speaking skills.

• Previous experience providing customer service via telephone, email, and in-person;

• Outstanding skills and abilities in written and verbal communication;

• Ability to adapt to diverse audiences of varying technical levels and at various levels within an organization;

• Excellent organizational skills: the ability to set, track, and accomplish priorities, goals, and timetables to achieve maximum productivity, knowing the status of activities at all times;

• Strong attention to detail and critical thinking; the ability to ensure that information is complete and accurate;

• Excellent problem-solving ability along with the ability and motivation to develop creative solutions to complex, interpersonal, process, or systemic challenges and to ensure that information is complete and accurate;

• Demonstrated ability to successfully manage stress and maintain confidentiality and exercise tact, discretion, and sound judgment;

• Strong work ethic: strives for excellence in every aspect of the work.

A complete application packet must include:

1. A completed State of Colorado application.
2. A cover letter that describes how your experience aligns with the minimum and preferred qualifications of this position. 
3. If using education to qualify, a copy of your college/university transcripts. Transcripts can be attached to your colorado.gov/jobs application.
4. If you are a veteran, a copy of your DD214 attached to your colorado.gov/jobs application.

The Selection Process:

1. All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
2. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
   • Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
3. A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

Appeal Rights:  If you receive notice that you have been eliminated from consideration for the position or that as a result of no longer being considered, you were discriminated against, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. If an applicant seeks to have an allegation of discrimination reviewed by the Board, that person must file an appeal (petition for hearing) within 10 days of the action or receipt of any final written selection decision. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

E-Verify:  CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

You must be legally eligible to work in the United States to be appointed to this position. CDPHE does not sponsor non-residents of the United States.

ADAAA Accommodations:
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.  Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at cdphe.humanresources@state.co.us or call 303-692-2060, option 5.