State Triage Specialist - Health Program Representative Senior

Working Title: State Triage Specialist
Job Class: Health Program Representative Senior
Agency: Health Department

• Job ID: 92080
• Location: Various
• Telework Eligible: Yes / Hybrid
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously.  Bidders will be considered through 02/17/2026.
• Date Posted: 02/11/2026
• Closing Date: 02/17/2026
• Hiring Agency: Minnesota Department of Health (MDH)
• Division/Unit: Health Regulations Department (HRD) / Triage Staff B
• Work Shift/Work Hours: Day Shift / 8:00 a.m.- 4:30 p.m.
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $30.23 - $44.48 / hourly; $63,120 - $92,874 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - Minnesota Association of Professional Employees (MAPE)
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Are you passionate about making a difference in public health and safety? Join the Minnesota Department of Health’s Health Regulation Division as a State Triage Specialist and play a vital role in protecting Minnesotans.  This is an excellent opportunity for detail-oriented professionals who want to contribute to community well-being by investigating issues, collaborating with agencies, and helping maintain the integrity of health and safety standards throughout the state. If you're dedicated, analytical, and eager to serve, we invite you to apply and become part of a meaningful mission.

The Health Regulation Division of the Minnesota Department of Health (MDH) protects the health and safety of Minnesotans by monitoring compliance with many of the laws and rules designed to protect them.  A State Triage Specialist position exists to gather, analyze, and assess information related to complaints and incidents involving maltreatment, compliance, and violations in state and federal licensed health care facilities; mortuary and body art establishments; morticians; body artists; and all other licensees regulated by the Health Regulation Division (HRD).  

State Triage conducts its work under the Minnesota Vulnerable Adults Act which includes statutory timelines for completion of this work.  

Primary Duties include:

• Gathering, analyzing, and assessing information related to complaints and incidents involving maltreatment, compliance issues, and violations in licensed health care facilities, mortuary and body art establishments, morticians, body artists, and other licensees regulated by the division. 
• Ensuring timely investigation and response to reports of violations or maltreatment, adhering to statutory timelines established under the Minnesota Vulnerable Adults Act.
• Monitoring and evaluating compliance with state and federal laws and rules designed to protect the health and safety of Minnesotans.  
• Documenting and maintaining accurate records of investigations, findings, and actions taken.  
• Collaborating with other division staff and external agencies to facilitate investigations and enforce regulations.

The Telework Policy exempts employees who live more than 50 miles from their primary work location from the 50% in-office requirement to help the State of Minnesota benefit from top talent in every corner of the state. 

This position may be based in the St. Paul office location or a MN Department of Health district office including St. Cloud, Duluth, Rochester, Marshall, Bemidji, Fergus Falls, Mankato.

Minimum Qualifications

To facilitate proper crediting, please ensure your resume/application clearly describe your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of the minimum qualifications will be considered for this position.

Two (2) years of experience working with health care regulations or statutes for licensed or regulated healthcare providers.

Applicants who meet the above qualifications will be further assessed during an interview on the following:

• Experience navigating multiple databases. 
• Knowledge of healthcare delivery systems including administrative processes. 
• Communications skills to effectively explain triage decision-making processes to members of the public, who may be distraught or demanding.  
• Ability to use plain language and document concise, accurate and complete information for use by agency partners, internal staff and the public. 
• Human relations skills sufficient to develop and maintain effective working relationships with external partners and within MDH.

A related master’s degree may substitute for eighteen (18) months of experience; bachelor’s degree may substitute for twelve (12) months of experience; and associate’s degree may substitute for six (6) months of experience.

Preferred Qualifications

• Knowledge and experience working with Assisted Living and/or Home Care statutes and regulations.   
• Knowledge of the relationship between the various levels of state licensure and federal certification programs.   
• Knowledge of administrative, civil and criminal law affecting licensing and investigative functions.  
• Experience working in health care or social services.  

Additional Requirements

This position requires successful completion of a background check and employment reference check.  

How to Apply 

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Kathleen Maertz at kathleen.maertz@state.mn.us or 651-201-5936.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kathleen Maertz at kathleen.maertz@state.mn.us.

If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us.

About Health Department 

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.

Working together to improve the state we love. 

What do Minnesota's State employees have in common? 

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

• Paid vacation and sick leave 
• 12 paid holidays each year 
• Low-cost medical, dental, vision, and prescription drug plans 
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children 
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care 
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. 

EQUAL OPPORTUNITY EMPLOYERS 

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.