Staff Services Officer V

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer V 
Job Title: Staff Services Officer V 
Agency: Dept of State Health Services 
Department: Chief State Epidemiologist 
Posting Number: 12285 
Closing Date: 01/21/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $6,250.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RBB) 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

Under the general direction of the Chief State Epidemiologist for the Office of the Chief State Epidemiologist (OCSE) Division, performs highly advanced (senior-level) staff services functions. Tasks include planning, directing, and overseeing Division staff services functions such as human resources, training, records management, property management, and coordinating the staff support functions of the Division. This position will ensure timely completion of assignments and action items, will represent the Division on workgroups and committees, will manage special initiatives on behalf of the Division, and will create policies and procedures to promote uniformity of activities.  May plan, assign, and/or supervise the work of others.  Serve as a back-up to administrative functions in the Division. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. This position is not eligible for teleworking.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(40%) Coordinate staff services functions of the Division. Promote uniformity of activities through consultation with Directors, Unit Managers, and other personnel to accomplish Division objectives per DSHS policies and procedures, guidelines, and directives. Ensure timely completion of Division actions, monitors Division-level assignments and keeps the leadership aware of assignment status. Represent the Division on workgroups and committees. Manage projects and/or special initiatives on behalf of the Division, as assigned. Consolidate and compile Division information for input to the Chief State Epidemiologist, the Commissioner and other areas as required. Support activities related to staff engagement in the Division.

(25%) Provide technical expertise in human resources systems and communicates and assesses impact of personnel and administrative policy changes to Division programs. May screen job applications; interview applicants; recommend human resources action; and execute other personnel functions, as required. Plan and conduct orientations for new employees, interns, and volunteers. Update procedures and informational materials, as needed. Assist in addressing workplace improvement efforts resulting from direct report meetings, managers' meetings, town hall meetings, and the Annual Survey of Employee Engagement.  

(20%) Prepare correspondence and reports. Develop Division-wide policies and procedures and correspondence and proofread reports prepared by or routed through the Division for grammar, punctuation, content, accuracy, and adherence to DSHS policies and procedures, as applicable. Review and recommend appropriate action for designated reports, budget materials, and correspondence prior to the Chief State Epidemiologist approval. Assist in planning and developing agendas for Division office administrative staff meetings, weekly direct reports' meetings, managers' meetings, town hall meetings, and other special meetings. 

(10%) Develop and maintain office procedures in consultation with Division administrative staff to ensure efficient and effective office operation. Recommend and approve training of administrative staff, as appropriate. Work closely with the purchasing liaison to monitor all purchasing actions that are sent to the Division to be handled at the Division level. 

(5%) Other duties as assigned include, but are not limited to, actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery of Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of agency rules, regulations, policies, practices and procedures.

Knowledge of effective leadership and management principles.

Knowledge of human resource principles.

Skill in using personal computers, with knowledge of Microsoft Word, Excel, Outlook and Visio applications.

Skill in strategic planning.

Skill in personnel and human relations policies, procedures, and practices.

Ability to manage a variety of tasks and priorities in a changing environment.

Ability to direct and organize activities for staff, establishing goals and objectives.

Ability to prioritize, schedule, assign and monitor completion of complex assignments.

Ability to motivate staff and to establish and maintain effective working relationships.

Ability to gather, assemble, correlate, and analyze facts and data and to devise solutions to operations problems and translate the impact on operations.

Ability to communicate complex information clearly, concisely and effectively, both verbally and in writing.

Ability to function as a member of a team.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

At least 3 years’ experience in assisting and planning staff support functions and related activities

Experience preparing policies and procedures.

Experience preparing complex correspondence, documents, or reports.

Experience coordinating large-scale assignments across multiple areas.

Experience communicating with senior or executive level staff.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form