Staff Services Officer III

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer III 
Job Title: Staff Services Officer III 
Agency: Dept of State Health Services 
Department: Vital Statistics 
Posting Number: 6671 
Closing Date: 02/02/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $6,335.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DHR) 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

Reports to the Manager of Business Operations and Administration. Performs duties associated with the Vital Statistics Section human resources, fiscal, and administrative functions.

Duties include evaluation and coordination of complex administrative activities; contributing to development and evaluation of administrative goals and objectives; development and evaluation of personnel budgets; development and interpretation of policies and procedures and preparation of correspondence.

Maintains and develops confidential records systems including human resource, payroll, and personnel documents and assist team lead.

Maintains and develops criminal background check processes, policies, and associated records. Coordinates with HHS Human Resources, Office of General Counsel, and Texas Department of Public Safety on criminal background check processes.Acts as team lead in the absence of the Staff Services Officer IV for the Section’s fiscal and administrative functions.

Work involves coordinating, assigning and/or monitoring work of other staff within the Section and/or participating in workgroups and committees within the Section and agency.

Works under limited direction with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(35%) Performs duties as a member of a team providing administrative support to the Vital Statistics Section that performs, coordinates, and supports administrative and fiscal functions of the Section. Promotes uniformity of activities through consultation with management, administrative and other personnel to accomplish program goals and objectives in compliance with DSHS policy, procedures, guidelines and regulations. Performs tasks supporting human resources, budget/fiscal, planning, and training functions. Plans, develops and implements budgets for the Section and its programs. Monitors expenditures and allocations for those budgets. Tracks and monitors state funds allocated to the Section. Develops and uses spreadsheets to track travel expenditures. Coordinates budget requests. Approves and tracks purchasing for the Section and its programs. Prepares documents, reports, charts and tables utilizing computer software such as Microsoft Office Procedures including but not limited to word, Excel, Access, Power Point and other database software.

(30%) Develops, maintains, and reviews designated reports, budget materials, and correspondence Maintains and develops confidential records systems including human resource, payroll, and personnel documents and assist team lead. Maintains and develops criminal background check processes, policies, and associated records. Coordinates with HHS Human Resources, Office of General Counsel, and Texas Department of Public Safety on criminal background check processes. Work involves coordinating, assigning and/or monitoring work of other staff within the Section in regarding adherence to HHS Human Resource policies and processes and/or participating in workgroups and committees within the Section and agency.

Works under limited direction with extensive latitude for the use of initiative and independent judgment.

(15%) Oversees maintenance and tracking of method of funding for the Section personnel (federal, general revenue, dedicated general revenue, appropriated receipts and interagency contracts) to ensure timely preparation of and response to correspondence, inquiries, routine reports (weekly, monthly, quarterly and annual), and other time sensitive items and assures that all are submitted within the required timeframes. Consults and assists the Section Administration Staff in the review, recommendation and dissemination of guidance on travel, personnel, and purchasing, contractual and administrative documents. Analyzes and solves work problems to achieve maximum use of program services and implement these changes, as warranted to improve program operations. Provides general review and evaluation of program related documents to ensure effective administrative practices are maintained which translates into enhanced customer service. Provides guidance to Section staff regarding administrative policies, procedures and benefits. Consults with Human Resources regarding personnel issues within the Section. Contributes to the preparation and submission of quarterly reports on performance measures.

(15%) Develops schedules, priorities, standards and evaluation for achieving goals. Arranges meeting locations and notifies all appropriate Section staff and interested parties. Prepares meeting agendas, issue papers, and/or special reports and distributes to appropriate staff prior to the meeting dates.

(5%) Participates or performs in program activities, meetings and projects and other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of: 

Knowledge of DSHS policies and procedures for personnel, budgeting, purchasing, and travel.

Knowledge of email, word processing, spreadsheet, and database programs such as Word, Excel, Access and Outlook.

Skill in:

Skill in oral and written communication.

Skill in time management and planning.

Skill in public speaking and making presentation to large and diverse groups.

Skill in analyzing and evaluating highly complex program and policy issues.

Skill in communicating effectively both orally and in writing.

Skill in the use of computer and related equipment including program vital registration software and Microsoft Office to include email, word processing, spreadsheet, database, or presentation software programs.

Skill in establishing and maintaining effective working relationships, including the ability to work with people under pressure, negotiate among multiple parties, and resolve conflicts.

Ability to:

Ability to plan, assign and coordinate the work of others.

Ability to direct program activities.

Ability to establish goals and objectives.

Ability to devise solutions for administrative problems.

Ability to develop and evaluate administrative policies and procedures.

Ability to facilitate meetings and projects and work effectively with others.

Ability to manage and consolidate information.

Ability to manage multiple tasks, work under pressure and meet short deadlines. 

Ability to lead work groups, projects, and meetings.  

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Preference given to bachelor’s degree in finance, business administration, human resources or closely related field from an accredited four-year college or university.

Minimum two years' work experience implementing and maintaining policies and procedures regarding highly confidential records systems.

Experience preparing complex correspondence, documents or reports.

Experience directly coordinating, tracking, and responding to executive assignments.  

Additional Information:

This position is required to be on-site and to ensure business continuity, daily attendance is key.

To be considered for an interview, applicants must demonstrate a clear match to all initial criteria in the EMPLOYMENT HISTORY and SUMMARY OF EXPERIENCE SECTIONS of the application. Resumes will not be considered.  

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form