Staff Services Officer

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer 
Job Title: Staff Services Officer II 
Agency: Dept of State Health Services 
Department: Region 7 
Posting Number: 13031 
Closing Date: 02/04/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-18 
Salary Range: $3,793.41 - $5,000.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: TEMPLE 
Job Location Address: 2408 S 37TH ST 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

Performs moderately complex staff services work for the Public Health Region 7 administration including property management, human resources, administrative support and training. Provides oversight and direction to all regional support functions provided on behalf of the Regional Medical Director (RMD), Deputy Regional Director (DRD) and regional program staff.  Serves as the backup Local Office Coordinator (LOC) and contact for the Regional Administrative Service (RAS) Center on matters of facility management and operational support. Serves as the regional Human Resources (HR) subject matter expert and provides technical assistance to managers and employees in functions of hiring, time and labor, performance evaluation, classification audits, and reporting. Develops and conducts regional New Employee Orientation and supports quality improvement initiatives. Assists in developing region specific operating guidelines on administrative and human resources policies.  Serves as Team Lead for the Administrative Support Team. Responds to inquiries regarding administrative regulations, policies and procedures. Provides advanced administrative support to the RMD, DRD and Infectious Disease Program (IDP) Manager. Responsible for scheduling, prioritizing and coordinating meetings, conference calls, and other regional events. Develops and maintains traditional and electronic records and filing systems.  Ability to maintain confidentiality and consistently project professionalism is essential.  Works under general supervision with limited latitude for the use of initiative and independent judgment. 

Essential Job Functions (EJFs):

EJF 1. 30% Performs moderately complex staff services work supporting regional operations. Monitors, coordinates responses and/or responds to Regional and Local Health Operations (RHLO) assignments by designated deadline to ensure compliance. Maintains updated contact information for organizations, central office, other regions, Local Health Departments and other governmental agencies. Maintains Local Health Authority (LHA) contact information and LHA documentation from counties. Enters data on complaints into the HEART tracking system and serves as a backup for inquiry data entry.  Serves as Records Retention Coordinator for the Region. Serves as back-up LOC for regional headquarters and regional clinics/suboffices which includes submitting and following up on requests to the RAS for building repairs, maintenance, and remodeling. Participates in inclement weather coordination calls with RAS and prepares and sends emergency notifications to staff using the Send Word Now or a similar system.

EJF 2. 30%   Serves as HR subject matter expert and provides technical assistance to managers and employees on hiring, time and labor, performance evaluation, classification audits, reporting and other HR policies. Guides staff on navigating HHS and DSHS practices, policies and procedures.  Prepares, reviews, interprets and/or disseminates information or directives on agency initiatives and/or policies.  Responds to complex inquiries regarding administrative regulations, policies and procedures.  Provides technical assistance to regional programs in accordance with regional medical and/or administrative directions and guidelines. In collaboration with regional leadership, assists in developing region specific operating guidelines on administrative, operational, and human resources policies.  Works with the Deputy Regional Director (DRD) on fiscal and budget related items for programs. Develops, updates, and presents New Employee Orientation for new regional employees at least quarterly. In collaboration with regional leadership, conducts surveys of regional staff including developing questions, designing the survey tool using survey software, distributing the survey to staff and analyzing, writing, and distributing a report on the findings.

EJF 3. 20% Serves as Team Lead for the Regional Administrative Support Team. Coordinates the work and schedules of the administrative staff ensuring front desk coverage when the receptionist is on leave or breaks. Provides oversight of administrative temporary/contract employees including coordinating work schedules, assigning work, and approving time sheets. Provides and coordinates training of administrative support team.  Analyzes operational workflow and implements improvements in regional internal processes and systems.  In coordination with the DRD and administrative support team, maintains and updates regional references and resources such as the Regional Employee Guidebook and brochure.

EJF 4. 15%   Provides advanced administrative support to the RMD, DRD and Infectious Disease Program (IDP) Manager.  Composes and edits complex correspondence, reports, forms and documents using word processing, presentation, flow charting, database, or spreadsheet software (Microsoft (MS) Office software).  Responsible for coordinating meetings, conference calls, and other regional meetings and events such as all staff meetings, Commissioner visits, and Local Health Department Meetings. Responsible for coordinating travel accommodation and making reservations along with preparing and data entry on travel vouchers for RMD.  Attends meetings with the RMD/DRD, provides support to meeting attendees, takes and prepares meeting notes as needed. Works closely with central office and regional staff.  Maintains RMD licensure and certification information. Coordinates schedule of Family Medicine and Preventive Medicine Residents rotating with RMD/Region and plans orientation session for Residents.

EJF 5. 5% Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Knowledge of office management and human resource administration.

Knowledge of Centralized Accounting and Payroll Personnel System (CAPPS) time and labor functions and agency time and labor policies.

Knowledge of Agency programs, functions, rules, regulations, policies and procedures and the ability to interpret them.

Skill in:

Skill in the use of office equipment, personal computing equipment and software (Microsoft Word, Excel, PowerPoint, Visio, SharePoint), electronic mail (Outlook), Web Browsers (such as Google Chrome, Microsoft Edge).

Skill in organizing equipment, files and administrative materials so they are easily retrieved.

Skill in providing training and public speaking.

Ability to:

Ability to utilize skills in the provision of excellent customer service.

Ability to attend meetings, take notes, prepare minutes.

Ability to understand and follow complex instructions, skill in organizing, planning and prioritizing work, handling multiple priorities and tasks.

Ability to meet all deadlines, frequently working on items with short deadlines.

Ability to keep complete records and to prepare accurate reports and/or newsletters from statistical and/or other type of technical and pertinent information.

Ability to appropriately compose, effective business and technical correspondence and documents, using effective English business writing skills.

Ability to timely and accurately perform intensive and detail orientated word processing.

Ability to use initiative to establish and maintain effective professional working relationships with all stakeholders

Ability to maintain strict confidentiality of records and communications.

Ability to establish, contribute and maintain effective team relationships and team work products.

Ability to communicate professionally, effectively, clearly and concisely both orally and in writing, including electronically.

Ability to abide by agency policies and work rules.

Ability to abide by Federal and State regulations and/or laws.

Ability to use initiative, considerable independent judgment, decision-making and to act appropriately in the absence of supervisory guidance.

Ability to be flexible and to adapt to change.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Minimum of 5 years’ experience with human resource administration, office management, project coordination, or as a high-level administrative assistant or administrative support.

Experience using spreadsheets and Microsoft Office applications.

Previous experience with DSHS is preferred.

Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, public health, or a related field is preferred.

Additional Information:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form