Staff Services Officer

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer 
Job Title: Staff Services Officer I 
Agency: Dept of State Health Services 
Department: Region 2/3 
Posting Number: 14933 
Closing Date: 03/27/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $3,581.33 - $4,250.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-17 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: ARLINGTON 
Job Location Address: 1301 S BOWEN RD STE 200 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

Under the supervision of the Deputy Regional Director, the Staff Services Officer I (SSO I) performs complex (journey-level) staff services work under moderate supervision with limited latitude for the use of initiative and independent judgment. This position supports regional operations including accounting, budgeting, purchasing and receiving, regional fleet maintenance, facility maintenance coordination backup, inventory, and records management. The position performs administrative duties including maintaining spreadsheets, preparing reports, mailing correspondence, receiving packages. Serves as a backup Local Office Coordinator for Public Health Region 2/3 offices and works in collaborations with Regional Administrative Services Region 2/9 and Region 03 and as the region’s fleet services liaison to the DSHS Fleet Management Office. Must be able to independently travel throughout the State of Texas and out-of-state to complete essential job functions. Actively participates and/or serves in a supporting role to meet the agency’s obligations for continuity of operations activation during public health emergency response and recovery. Must comply with HHS, DSHS, Texas Department of Public Safety applicable policies/procedures/standards.  This position is office-based, Monday-Friday, 8:00 am – 5:00 pm.


Essential Job Functions (EJFs):
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

REGIONAL ADMINISTRATIVE SUPPORT (45%): Reviews, processes and routes mail, packages, and other correspondence. Maintains office supply area and inventory of office supplies for the regional headquarters office. Serves as a Notary for official DSHS business. Monitors Regional Administration shared email inbox and assists regional administration team in responding to operational administrative requests.  Coordinates the organization and replenishment of office supplies and equipment for the regional team. Coordinates the submission of DSHS 411 forms, resolving requests, tracking and issuing of state-issued cell phones. Communicates professionally in-person, by telephone, by mail, by email and by fax with agency staff, and the general public to provide information, referrals and/or materials in response to inquiries. Serves as the initial point of contact for inquiries from the public, receives, refers and transfers internal and external calls to appropriate programs with accuracy. Updates written process to guide responses to customer service inquiries to ensure continuation of operations. Greets visitors in a professional manner providing general agency information, direction and referrals. Registers visitors and ensures visitors sign in and out when coming to the regional headquarters office. Serves as a back-up Local Office Coordinator for the region’s facilities. Must be able to independently travel throughout the State of Texas to complete essential job function.

BUDGETING AND ACCOUNTING FUNCTIONS (25%): Reconciles fleet vendor invoice for claims and finalizes monthly payment process.  Requests financial statements and logs for the regional Voyager credit cards.  Assists with updating Standard Operating Procedures for internal fiscal processes. Serves as a Back-up for requisition entry for regional program purchases and receiver entry.

FLEET COORDINATION FUNCTIONS (25%): Serves as regional Fleet Coordinator for regional state vehicles with DSHS Fleet Management Office and Regional Administrative Services Region 2/9 and Region 03. Ensures regional fleet vehicles are in compliance with HHS Fleet Operations and Management Procedures including having appropriate operations information in each fleet vehicle. Submits monthly vehicle usage reports to Regional Administrative Services. Ensures fleet vehicles receive regular maintenance (i.e., oil changes, tire rotations), annual vehicle inspections, and annual vehicle registrations. Submits regional driver eligibility requests through the Driver Record Request System (DRRS). Conducts driver eligibility checks in DRRS and communicates information with appropriate team members and/or their supervisors. Tracks completion of required regional driver trainings. Must be able to independently travel throughout the State of Texas to complete essential job function.

DISASTER PREPAREDNESS/RESPONSE/RECOVERY (5%): Actively participates and serves in a supporting role to meet the agency’s obligations for disaster response/recovery/Continuity of Operations activation- requires completion of at least Incident Command System 100, 200, 700 and 800 courses. Maintains compliance with DSHS Policy, Fleet Operations and Management & Procedures and Standards, and a current valid Texas Driver's License. Required to work other than normal business hours, alternate shift pattern and/or location in order to respond to public health emergencies. Must be able to independently travel throughout the State of Texas to complete essential job functions.

Knowledge, Skills, and Abilities (KSAs):

KNOWLEDGE OF: Budgeting, accounting, office management and customer service principles, practices and procedures. Business terminology, spelling, punctuation, grammar, arithmetic. Basic word processing and spreadsheet applications.

SKILL IN: Use of office equipment, desktop/laptop computer equipment and software (such as Microsoft Word, Excel, Teams, PowerPoint), electronic mail (Outlook), and Internet browsers. Organizing equipment, files and administrative materials so they are easily retrieved. Organizing, planning and prioritizing work. Handling multiple priorities and tasks. Communicating with tact and diplomacy with team members and the public.

ABILITY TO: Understand and follow complex instructions and processes. Meet all deadlines- frequently working on assignments with short turn-arounds times. Keep complete records and prepare accurate reports. Communicate professionally and effectively, both orally and in writing, using English. Maintain strict confidentiality of records and communications. Interpret and follow processes and procedures in the absence of supervisory guidance. Be flexible and adapt to change. Successfully complete identified training and learn new skills and computer software, databases, and applications. Provide excellent customer service. Independently travel throughout the State of Texas to complete essential job functions. To work in an office-based setting Monday-Friday, 8:00 am – 5:00 pm.

Registrations, Licensure Requirements, or Certifications:

Texas Driver's license, or driver's license from another state with the intent to obtain a Texas driver's license.

State of Texas Notary, or be able to become a notary within 12 months of hire. Includes completion of an application and background check with approval by the Texas Secretary of State.

Initial Screening Criteria:

Associate’s degree or higher is documented in the application (required).

Applicant has documented at least two (2) years’ office-based administrative support work experience in their application (required).


Additional Information:

Must be legally authorized to work in the U.S. without sponsorship. 

All fields on the state application must be filled in completely; incomplete state applications may not be considered. Resumes will not be accepted in lieu of an application.

Applicants must provide information relevant to the required experience for this position in the job history sections of the application. Information on application must clearly state how applicant meets initial selection criteria in the summary of experience section of the application.

Prior to beginning employment, employees / applicants who indicate they hold a degree from an institution of higher education must provide an original college transcript indicating they earned a Bachelor’s, Master’s, or Doctorate degree from a U.S. college or university or foreign degree determined to be equivalent by an acceptable education evaluator.

Employee must provide transportation. If an employee operates a personal or state motor vehicle in performance of their official duties, the employee must possess a current valid Texas Driver License for the appropriate type vehicle.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form