Staff Service Officer III

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Service Officer III 
Job Title: Staff Services Officer III 
Agency: Dept of State Health Services 
Department: Env Epidemiology & Toxicology 
Posting Number: 13658 
Closing Date: 04/13/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $5,178.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DHT) 
Other Locations: Austin 
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

Under the general direction of the Section Chief of Staff, provides complex staff services support to two Branch Managers and their staff, in the Environmental Surveillance and Toxicology Branch (ESTB) and Blood Lead Surveillance Branch (BLSB).  Work involves planning, directing, and coordinating several staff services functions to include human resources, accounting, budgeting, purchasing, information technology, training, and procurement of equipment, services and resources.  Develops and interprets policies and procedures.  Prepares and tracks purchase request for ESTB and BLSB. Works under general supervision, with moderate latitude for the use of initiative and independent judgement.

Essential Job Functions (EJF):

Plans, directs and coordinates complex staff services functions for two managers and their staff within the Environmental Surveillance and Toxicology Branch (ESTB) and the Blood Lead Surveillance Branch (BLSB).  Provides guidance and ensures compliance with applicable Section, Division, and Agency policies and procedures. Assists Branch Managers with hiring activities:  completes required forms, screens applications, schedules and participates in interviews, prepares interview/interviewer packets, and assists Branch Managers with the selection process. Coordinates personnel issues and initiates resolutions. (30%)

Work involves communicating with management and program staff to provide technical assistance on various tasks to include human resources, accounting, budgeting, purchasing, information technology, and training. Processes administrative requests and forms; ensure forms are completed accurately and according to agency policies and procedures. Prepares and tracks pruchases for ESTB and BLSB; submits requisitions, tracks status of requisitions and purchase orders, and processes payment of invoices. Assist managers with the preparation and monitoring of budget operations. (30%)

Prepares, edits, and proofreads routine and special correspondence, reports and forms. Ensures appropriate format and templates are used in accordance with agency policies. Analyzes internal administrative processes and recommends and implements changes as needed; develops new internal policies and procedures to improve operations. Coordinates responses to assignments and ensures timely submissions. Coordinates branch meetings, workshops, and training sessions. Prepares meeting agendas and handouts. Attends and participates in the Section's administrative team meetings. (20%)

Serves as the records management coordinator for the ESTB and BLSB; assures adherence to records retention policies and procedures. Maintains hard copy and electronic files, as needed. Serves as publication coordinator for ESTB and BLSB. Coordinates, tracks and submits requests for printing of educational materials. Assist with property management. Communicates with others (internally and externally) to provide information, address issues, and/or answer inquiries. (10%)

Assists Section Chief of Staff and ESTB/BLSB Managers in managing various special projects and assignments, including coordinating, negotiating, and assessing for impact on program. Provides back-up support to the Section Chief of Staff, as needed.(5%)

Performs related work as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participations may require an alternate shift pattern assigned and/or location. (5%)

Knowledge, Skills and Abilities (KSAs): 

Knowledge of agency rules, regulations, policies, procedures and practices.
Knowledge of human resources management.
Knowledge and Skills with high level computers - Microsoft Outlook, Word, Excel, PowerPoint, Access, Visio, as well as CAPPS HR and CAPPS Financials.

Skills in office and time management - organizing and planning.
Skills in proofreading and editing documents.

Ability to communicate effectively with section/branch and agency staff, the public, other governmental agencies and private organizations - verbally and in written, with accuracy.
Ability to interpret agency policies and procedures.
Ability to maintain trust and confidentiality.
Ability to create and maintain a filing system with complex records.
Ability to work independently and make independent judgment calls.
Ability to establish priorities and meet deadlines.
Ability to gather, assemble, correlate and analyze facts.
Ability to analyze and solve work-related problems.
Ability to prepare comprehensive, concise and accurate reports.

Registrations, Licensure Requirements or Certifications: 

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university. Experience and education maybe substituted for one another on a year for year basis. 

Experience in high level computers - Microsoft Outlook, Word, Excel, PowerPoint, Access, Visio, Teams as well as CAPPS HR and CAPPS Financials.

Experience in office management, human resource administration, business administration, or customer service. 

Additional Information:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form