Social Worker II

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Social Worker II 
Job Title: Social Worker II 
Agency: Dept of State Health Services 
Department: Region 6/5 
Posting Number: 12981 
Closing Date: 03/01/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-19 
Salary Range: $5,178.00 - $6,335.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 60% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 5425 POLK ST 
Other Locations:  
MOS Codes: 0149,5832,230X,42SX,4C0X1,68X,73A,HM 
 
 
 

Job Description:

Under the supervision of the Regional Program Manager, provides advanced and comprehensive case management consultation for families with children who have health risks, conditions or special health care needs enrolled in or applying for the following programs: Children with Special Heath Care Needs (CSHCN), Supplemental Security Income (SSI), Newborn Screening (NBS), Newborn Hearing Screening (NBHS), Childhood Lead Poisoning Prevention (CLPPP), Personal Care Services (PCS), Community First Choice (CFC) and Case Management for Children and Pregnant Women (CPW). Assists families with the eligibility determination process for CSHCN. Conducts home visits to determine eligibility, complete family needs assessments and service plans and also follow-up on services rendered to families on caseload. Connects families to community resources. Participates in community events while communicating program services and/or changes to consumers and the public in a professional and accurate manner. Provides training, consultation and technical assistance to program contractors and program providers. Actively participates and advocates in Community Resources Coordination Groups (CRCG), case management coalitions and community organizations. Provides information and referral services. Works under minimum supervision with considerable latitude for the use of independent judgment. Maintains confidentiality. Other duties as assigned include but are not limited to actively participating in public health needs including but not limited to disaster, biological, environmental and weather emergencies.   

Essential Job Functions:

40%- Case Management Functions – Provides complex and specialized social work consultation and comprehensive case management services to families who receive services or are seeking services from the CSHCN, SSI, NBS, NBHS, CLPPP, and CPW programs. Conducts home visits for comprehensive assessment of home environment and client needs. Following program guidelines, provides comprehensive case manager services including the intake, family needs assessment, service plan, and follow up services. Assists families with the eligiblity determination process for CSHCN. Provides information and referral services, linkage to community resources, family supports, advocacy, and service coordination. Maintains documentation of work activities with record documentation, weekly reports, travel reports, case summaries, and correspondence. Utilizes software programs to do database entry, word processing, spreadsheets, electronic mail, and internet.

20%- Conducts comprehensive assessments to determine eligibility and need for PCS. Documents identified needs and forwards documentation for authorization of PCS. Conducts reassessments for PCS as required or as necessary according to family needs and policy requirements. Enters family encounter information into an online database.

20%- Community Organization/Resource Development – Actively participates in community organization functions and collaborates with other community entities on health, social work, case management, and other related issues. Serves as the representative for the Texas Department of State Health Services (DSHS) on the CRCG, Child Fatality Review Team, coalitions, inter-agency groups and advocacy groups to collaborate efforts to serve children with special health care needs. Maintains social services directory of community resources for assigned service area. In the event of a regional or state wide disaster, other duties include but are not limited to delivering community disaster mental health services and actively participating in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

10%- Technical Assistance/Quality Assurance/Trainings – Provides program presentations to public to promote awareness of services available to children with health risks, conditions, or special health care needs. Participate in regional quality assurance process.

10%- Professional/Team Development – Attends trainings and conferences relevant to job to meet licensure requirement. Provides back up and support to other team members in their absence. Continues to develop professional knowledge and skill in the practice of social work and case management in the public health setting. Participates in performance evaluation process and attends program meetings.

Knowledge, Skills, & Abilities:

Knowledge of Case Management principles and practices.

Knowledge of children’s programs, such as Medicaid, CSHCN, CPW, CPS/Foster Care, SSI, NBS, NBHS, Lead, Early Childhood Intervention (ECI), and CHIP.

Knowledge of quality assurance and technical assistance policies and procedures.

Knowledge of community resources on a local, state and national level.

Knowledge of the cultural and socioeconomic issues related to health and disabilities.

Skill in using computer software programs in word processing, spreadsheets, databases, electronic mail and Internet, specifically MS Word, PowerPoint, Excel, Access and Outlook.

Skill in compiling monthly reports, travel reports, and time activity reports.

Skill in conducting in-home family needs assessments and developing service plans.

Skill in providing presentations and trainings.

Skill in conflict resolution, mediation, and problem solving.

Ability to work effectively as a team member in an interdisciplinary setting.

Ability to interpret and apply program policies and procedures.

Ability to provide professional leadership. 

Ability to maintain confidentiality.

Ability to plan work in an orderly manner to manage caseloads and meet deadlines.

Ability to provide training and technical assistance to professionals.

Ability to speak and write effectively and to address audiences in a professional manner.

Ability to provide own transportation to conduct work duties.

Ability to work under minimum supervision with considerable latitude for initiative and independent judgment.

Ability to follow DSHS Policies and Procedures and adhere to the DSHS Standards of Conduct and Work Rules.

Registrations, Licensure Requirements, or Certifications:

Current license to practice Social Work in the State of Texas.

Initial Screening Criteria:

Possession of a current license to practice Social Work in the state of Texas.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form