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Social Services Program Coordinator (PCN 062023)

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.


Welcome to the Department of Health 

We’d be delighted to have you join our team. 

If you envision yourself in this role and are ready to start an exciting career with us, apply today


This position is open to Alaskan Residents only.
Please check out the residency definition to determine if you qualify.


What You Will Be Doing:

In this position, you will be conducting the following duties

  • Ensure Adult Protective Services (APS) investigations meet the standards outlined in Alaska Statutes, the APS Policy and Procedure Manual, and all applicable state and federal regulations through comprehensive Quality Assurance (QA) process reviews.
  • Manage and facilitate the APS Multi-Disciplinary Team, coordinating with State and community agency stakeholders to support effective collaboration and case outcomes.
  • Work collaboratively with the APS Protective Services Manager to provide internal controls, identify areas for program improvement, assess training needs within the APS team, and support the APS management team in developing and delivering training.
  • Make recommendations on policies and procedures to support the implementation of APS best practices. Develop Proficiency Improvement Plans (PIPs) based on findings from QA reviews to support staff performance and continuous quality improvement.
  •  Travel frequently within Alaska by multiple modes of transportation.

Mission and Values/Culture:

Senior and Disabilities Services' mission is to promote the health, well-being, and safety of vulnerable adults and children.

Adult Protective Services staff contribute to the division's mission by working with individuals, providing a variety of available services, helping them make informed decisions about those services, and allowing them to care for themselves.
 
Benefits of Joining Our Team:

You will be helping to ensure vulnerable adults who are experiencing abuse, neglect, and/or exploitation are safe in their homes and communities. 

As the Social Services Program Coordinator, you will be a part of the APS management team. As part of this dynamic team, you will make a positive difference in the lives of vulnerable and older adults.

You will be joining a division that currently works a Hybrid telework schedule. Telework agreements are possible after a three-month training period, subject to supervisory approval.
 
The Working Environment You Can Expect:
This postion is located in Anchorage, Alaska
This position is located in East Anchorage next to East High School. Work hours can be flexible within the general state hours of operation. 
 
Who We Are Looking For:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:  

  • Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings. Presenting evidence and providing testimony.

  • Quality Management: Knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards

  • Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals


Special Notice:
  • Requires frequent travel within the State of Alaska
  • A valid and current Alaska Driver's License

To view the general description and example of duties for this job class, please go to the following link and search for Social Services Program Coordinator: https://www.governmentjobs.com/careers/Alaska/classspecs.

Requirements

Competency-Based Minimum Qualifications Instructions
This job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description           
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.  They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.  They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class.  

Any combination of education and/or experience that provides the applicant with competencies in
 
  • Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
 
  • Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
 
  • Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operate effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
 
  • Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
 
  • Social Services: Knowledge of the concepts, principles, theories, practices, and current trends in social services used in the planning, design, implementation, and/or evaluation of programs that provide a broad range of social supports to individuals, families, and communities.
 
Equivalent to those typically gained by:
Any combination of preparatory post-secondary education and/or professional level experience providing, developing, administering, or managing social/health services or social/health service programs.
 
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
  
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
  
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, online, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Qualifications

At the time of the interview, please provide the following: 

  1. A copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications, if not already provided in the application. 

  2. Copies of your two (2) most recent performance evaluations, if available.   If unavailable, two supervisory letters of reference may be substituted.

  3. Three (3) professional references we may contact by phone, one (1) of which must be a current or former supervisor, if not already provided in the application


    Please read the information below carefully. This applies to your application submission.


    SUPPLEMENTAL QUESTIONS

    For your application to be evaluated, you must answer the Supplemental Questions. 


    The State of Alaska uses four proficiency levels to measure and describe an applicant’s level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions. 


    EDUCATION
    To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application  If you have not obtained a degree, please indicate the number of units completed  Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application  (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts)  Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
     
    SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
    If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration. 
     
    WORK EXPERIENCE
    When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that the minimum qualifications have been met for the position you are applying for.


    If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level  Ensure your time and any subsequent flex promotion(s) are documented as a separate position  This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered  If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
     
    NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
     
    The State of Alaska does not provide VISA Employer sponsorships.

    MULTIPLE VACANCIES
    This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

    APPLICATION NOTICE
    You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/.

    NOTICE
    Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain.     For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

    EEO STATEMENT
    The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

    WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
    Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

    For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.


For specific information about the position, feel free to contact the hiring manager at:
  Sandra Jenkins/Protective Services Manager
Phone: (907) 269-3679
Date Posted
02/03/2026
Job Reference
52124
Organization
Health, Senior & Disabilities Services
Location
Anchorage, AK
Category
Mental Health/Social Services
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