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Social Services Analyst 1-3 (Social Service Analyst) (Region 2)



The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.



Make a difference in the lives of Louisiana families as a key member of the Division of Family Support’s Economic Stability team. In this professional role, you will determine eligibility for vital Public Assistance programs statewide, helping provide financial and supportive benefits to those in need. You will work with multiple programs, including SNAP, FITAP, Kinship Care Subsidy, and DSNAP, each governed by complex federal and state regulations. This position also involves specialized SNAP projects like the Louisiana Combined Application Project (LaCAP) and the Elderly Simplified Application Project (ESAP). By ensuring accurate and efficient benefits administration in partnership with federal agencies like USDA Food and Nutrition Services and DHHS Administration for Children and Families, you will play a crucial role in supporting the well-being and stability of Louisiana communities.

An ideal candidate should possess the following competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.


Selected Preferred Competencies:
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Requirements

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

·  Determines initial and ongoing eligibility for SNAP, FITAP, KCSP, ESAP, and LaCAP based on federal regulations and state policies, interpreting and applying complex rules accurately.

·  Conducts initial Family Assessments to identify customer needs, determine appropriate program participation, and make referrals to support self-sufficiency.

·  Ensures customers understand program policies, expectations, and benefits, providing guidance to help families meet responsibilities and achieve stability.

·  Completes casework accurately and timely, maintaining ongoing benefits through processing redeterminations, semi-annual reporting reviews, and other case activities.

·  Maintains knowledge and uses computer systems and software including Word, Excel, internet navigation, CAFÉ, LITE, and FileNet to document case activity and research cases as needed.

·  Displays respect and cultural sensitivity toward customers, applying processes consistently without bias or preconceived notions.

·  Participates in department, local office, and mandated trainings, including Emergency Support Function – Mass Care roles, Civil Rights, and other required programs.

·  Contributes to work groups and committees to support departmental operations and program effectiveness.

·  Maintains readiness to respond during disasters and emergency events, performing assigned ESF-Mass Care duties as needed.

·  Collaborates effectively with colleagues across divisions and departments, willingly accepting additional assignments and promoting a positive image of DCFS and its customers in the community.


Position-Specific Details:

Location: Medical Vendor Administration / ES Baton Rouge Region 2-FSA 3 (ES TRI-REGION 2) / East Baton Rouge Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months) or Detail to Special Duty, 

Cost Center: 3052130102 

Position Number(s): 50688504, 50689887

Career Progression:  This position may be filled as a Social Services Analyst 1, 2, or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation: This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity. 

Social Services Analyst 1 - $16.42 hr / $1,313.60 bi-weekly
Social Services Analyst 2 - $17.56 hr / $1,404.80 bi-weekly
Social Services Analyst 3 - $21.27 hr / $1,701.60 bi-weekly



How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.


To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 


* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).  Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.


Contact Information:

Patricia Walker

Patricia.Walker.DCFS@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477


This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. 


LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. 


Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.


LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Date Posted
03/13/2026
Job Reference
MVA/PAW/218740
Organization
LDH-Medical Vendor Administration
Location
Baton Rouge, LA
Category
Mental Health/Social Services
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