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Social Services Analyst 1-3 (Region 9)



The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.


Learn more about the Louisiana Department of Health


Make a meaningful impact by helping individuals overcome barriers and achieve stability. As a Social Service Analyst 1–3, you’ll interpret and apply complex federal, state, and local regulations while guiding clients through program requirements and available resources. You’ll conduct in-depth client interviews to assess work history, education, abilities, and goals, then serve as a case manager—documenting findings, coordinating services, and developing solutions that support successful participation. This role is ideal for professionals who enjoy problem-solving, client engagement, and using policy knowledge to create positive, real-world outcomes.

An ideal candidate should possess the following competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions. Successful Behaviors Follows direction reliably, adjusts to feedback, and completes tasks on time. 
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Successful Behaviors Communicates clearly, listens actively, and explains complex ideas well. 
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Successful Behaviors Owns results, meets standards, and responds to feedback professionally. 
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Successful Behaviors Include Applying and explaining policies accurately, adapting to routine cases, and helping to improve procedures. 
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity, and honesty, regardless of circumstances or personal benefit. Successful Behaviors Acts with integrity, respects confidentiality, and treats people fairly. 
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Successful Behaviors Follows policies, meets expectations, and communicates clearly and respectfully across situations. 
Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance. Successful Behaviors Sets learning goals, applies new skills, uses feedback, and contributes to shared learning.

Requirements

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

  • Determine Eligibility for Economic Stability Programs
     Determine initial and ongoing eligibility for Economic Services (ES) programs by gathering, analyzing, and documenting client information; interpret and apply complex federal, state, and local laws, regulations, and agency policies while maintaining a reduced caseload compared to lower-level SSAs.
  • Provide Quality Customer Service and Program Guidance
     Assess customer needs, explain program rules and procedures, make appropriate referrals, and deliver services respectfully, consistently, and without bias, while demonstrating cultural sensitivity.
  • Manage and Document Caseloads and Case Activity
     Manage assigned caseloads by completing required forms, recording findings, documenting case activity and correspondence, and monitoring case development to ensure accuracy, timeliness, and compliance.
  • Serve as Lead Analyst and Mentor
     Train, mentor, and provide technical assistance to new and lower-level SSAs and support staff; interpret program policies, review cases for accuracy, and assist with corrective actions and performance development.
  • Support Supervisory and Operational Functions
     Assist the supervisor in evaluating program processes, completing reports, reassigning caseloads to balance workload, responding to urgent State Office requests, and performing functional supervisory duties in the supervisor’s absence.
  • Ensure Quality Control and Compliance
     Review statistical samples of cases for completeness and accuracy, monitor quality control findings, assist in developing corrective procedures, and ensure compliance with state and federal rules, regulations, and policies.
  • Provide Training, Representation, and Community Engagement
     Conduct policy training for staff, represent the agency in appeals, hearings, presentations, and community forums, serve as a resource to community partners, and participate in formal training and professional development activities.

Position-Specific Details:

Location: Medical Vendor Administration / ES Covington Region 9-FSA 1 / Washington Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months) or Detail to Special Duty, 

Cost Center:  3052130109

Position Number(s): 50688486, 50688552, 50689668

Career Progression:  This position may be filled as a Social Services Analyst 1, 2, or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation: This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity. 

Social Services Analyst 1 - $16.42 hr / $1,313.60 bi-weekly
Social Services Analyst 2 - $17.56 hr / $1,404.80 bi-weekly
Social Services Analyst 3 - $21.27 hr / $1,701.60 bi-weekly


How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.


To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 


* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).  Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.


Contact Information:

Patricia Walker

Patricia.Walker.DCFS@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218. 


LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. 


Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

Date Posted
02/03/2026
Job Reference
MVA/PAW/217158
Organization
LDH-Medical Vendor Administration
Location
Franklinton, LA 70802
Category
Mental Health/Social Services
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