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Senior Services Technician (SST Scheduler, PCN 021808)

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.


Welcome to the Department of Health. 

We’d be delighted to have you join our team. 

If you envision yourself in this role and are ready to start an exciting career with us, apply today.


This position is open to Alaskan Residents only.
Please check out the residency definition to determine if you qualify.



What you will be doing:
In this position, you will play a vital role in supporting Alaskans by ensuring timely and accurate scheduling of assessment appointments for programs that promote independence and quality care, including the Alaskans Living Independently (ALI) Waiver, Adults with Physical and Developmental Disabilities (APDD) Waiver, Personal Care Services (PCS) State Plan, and Community First Choice (CFC) State Plan. 

One of the main duties in this positon, you will coordinate approximately 100 monthly assessments and create HIPAA-compliant Zoom appointments for more than 200 assessments. You will work closely with interpretation services to secure interpreters when needed, ensuring accessibility for all clients. This role requires frequent communication and collaboration with Health Program Manager 2 Assessors, clients, legal representatives, PCS agencies, care coordinators, assisted living homes, and other partners. 

You will ensure compliance with Federal and State regulations while maintaining accurate documentation of scheduling attempts and providing timely notifications to all parties involved. Your organizational skills and attention to detail will directly impact the quality of care and services provided to Alaskans in need.
 

Our organization, mission, and culture:
This position is a part of the Senior and Disabilities Services’ Assessment Unit. Senior and Disabilities Services (SDS) promotes health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity.  SDS and its partners are responsible and accountable for the efficient and effective management of services, and foster an environment of fairness, equality, integrity, and honesty. SDS and its partners provide quality services designed and delivered to build communities where all members are included, respected, and valued.

The benefits of joining our team:
We offer a vibrant and dynamic work environment. The work our team does positively impacts the lives of hundreds of Alaskans by facilitating access to quality and safe services for individuals with disabilities, seniors, and vulnerable adults, while providing them the opportunity for them to live in their community of choice. We are guided by our mission to foster dignity, independence, and personal choice.
Our unit promotes learning, professional development opportunities, and a healthy work-life balance.

The working environment you can expect:
This position is located in Anchorage, Alaska.
 Our office is in Northeast Anchorage (1835 Bragaw St, Ste 350). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the building.

 Our team consists of 18 assessors, 3 supervisors, and 2 support staff who work closely and cooperatively under the direction of the Assessment Unit Manager. Our working environment is supportive and collaborative, where we believe in helping each other succeed.

Who we are looking for:
 The ideal candidate will possess some or all of the following competencies in addition to meeting the minimum qualifications listed below.
  • Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
  • Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

To view the general description and example of duties for this job class, please go to the following link and search for Senior Services Technician: https://www.governmentjobs.com/careers/Alaska/classspecs.

Requirements

High school graduation or equivalent:
AND
Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration, or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Qualifications

At the time of the interview, please provide the following:
  1. Three (3) professional references’ names, phone numbers, and email addresses, with at least one (1) reference from a current or former supervisor, if not already included in your application.
  2. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts), if using to support that you meet the minimum qualifications, if not already included in your application.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed  Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application  (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts)  Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
 
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration. 
 
WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time  Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met  Work experience needed to meet the minimum qualifications must be documented in the application  If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that the minimum qualifications have been met for the position you are applying for.


If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level  Ensure your time and any subsequent flex promotion(s) are documented as a separate position  This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered  If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
 
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
 
The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095.If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau, or TTY: Alaska Relay at 711 or 1-800-770-8973, or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
For specific information in reference to the position, feel free to contact the hiring manager at:
  Kimberlina Lopez/Health Program Manager 3
Phone: (907) 764-0736
Date Posted
02/10/2026
Job Reference
52901
Organization
Health, Senior & Disabilities Services
Location
Anchorage, AK
Category
Allied Health
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